Customer reviews from kitchenaid.com
27" Trim Kit for KitchenAid Microwave - Stainless steel
Average customer rating
2
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for 27" Trim Kit for KitchenAid Microwave - Stainless steel
Customer Rating
1
Poorly designed venting on trim kit - do not buy!
on January 25, 2023
Posted by: kookai
from Ottawa
I purchased the 27" trim kit (MKC2157AS) for my new Kitchenaid Convection Microwave (KMCC5015GSS) to have installed in my lower cabinet and my custom cabinets were measured to accommodate it so it would look built in as per the whole idea of a trim kit. The trim face plate has no vent holes on the front of it and heat generated when using the convection oven is pushed out through the openings along the edge of the trim face plate. My drawer fronts butt up to the sides and bottom of the trim face plate edge so the heat is all being directed onto the adjacent drawer fronts and cabinets and it is a lot of heat, which will cause damage to my custom cabinetry! The only way to use the convection function now is to open up all the drawers and doors so it doesn't heat up the adjacent cabinets. Poorly designed trim kit. GE designed theirs with venting on front (see photos). What is the point of a trim kit if it doesn't vent out in a direction away from your cabinets?!?? As a consumer, you are better off not even installing the trim kit if you don't want your cabinets damaged (even though KA recommends the trim kit if you want to install into a cabinet).
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Plastic—-very unhappy
on March 12, 2023
Posted by: Axel rose
from Boston
Ordered this trim kit, represented as Stainless Steel and the front frame is PLASTIC. What a complete rip off. Doesn’t even look like stainless. Just paid 700 for the microwave and another 110 for this trim kit. Very unsatisfied with the purchase. Not what I would expect from KitchenAid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 15, 2023
Hi Axel rose,
We value your time and would like to look into the concerns with your Microwave Trim Kit. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding please include your contact information.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Microwave Trim Kit. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding please include your contact information.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Does not fit
on August 21, 2023
Posted by: Very Unhappy Consumer
from Maryland
Shame on Kitchenaid for recommending this trim kit for this microwave. It does not fit standard microwave cabinet and now I have visible ugly holes in my new cabinet.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 24, 2023
Thank you for sharing your experience with us, Very Unhappy Consumer. We apologize for the concerns that you are experiencing with your Microwave Trim Kit and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 376982.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Just what I wanted
on September 27, 2023
Posted by: MTNBKR
from Arizona
I read one review about it being plastic, mine isn't. Hope they took the plastic wrap off. Looks much better than I expected. Pic is a little crooked not microwave.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com