Customer reviews from defender-usa.com
Defender - 16-Channel, 8-Camera Wired 1080p 2TB DVR Surveillance System - Black/White
Average customer rating
4.7
(785 Reviews)
Rating breakdown 785 reviews
5 Stars
571
4 Stars
185
3 Stars
14
2 Stars
6
1 Star
9
97%of customers recommend this product.
(
726 out of
747)
Customer Reviews for Defender - 16-Channel, 8-Camera Wired 1080p 2TB DVR Surveillance System - Black/White
Customer Rating
1
Defender App is awful
on February 14, 2020
Posted by: Vince4629
from Los Angeles, CA
Gender:Male
Length of ownership:6 months
App constantly crashes and shows DVR as not being online when in fact they are. No response from customer support after several emails sent for this issue. Have not been able to access my cameras remotely.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, February 14, 2020
Hello Vincent and thank you for taking the time to review your Defender HD wired security system. I believe our Customer Support replied to you today regarding assistance with the app. We apologize for the delay, however it is because the e-mail you sent was to an unmonitored mailbox. If you did not receive our reply, please contact our Customer Support Team directly on our website (www.Defender-usa.com) by clicking "Contact Us" under the "Support" box. You can also reach us by phone at 1-866-946-7828. We look forward to assisting you!
Written by a customer while visiting defender-usa.com
