Customer reviews from defender-usa.com
Defender - 16-Channel, 8-Camera Wired 1080p 2TB DVR Surveillance System - Black/White
Average customer rating
4.7
(785 Reviews)
Rating breakdown 785 reviews
5 Stars
571
4 Stars
185
3 Stars
14
2 Stars
6
1 Star
9
97%of customers recommend this product.
(
726 out of
747)
Customer Reviews for Defender - 16-Channel, 8-Camera Wired 1080p 2TB DVR Surveillance System - Black/White
Customer Rating
5
Very Satisfied Customer
on October 27, 2016
Posted by: LinStewart
from Eastern Kentucky
Gender:Female
Length of ownership:1 week
This is the second Defender system we have purchased. These systems are affordable and very easy to install. We like it that you can build on to the system as you need to. A small price to pay for big peace of mind.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent product
on October 27, 2016
Posted by: Trish
from Alberta, Canada
Gender:Male
Length of ownership:3 months
Purchased 2 months ago and very simple to operate and crystal clear video
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent System
on October 27, 2016
Posted by: Tlynn
from Henderson, NV, United States
Gender:Female
Length of ownership:1 week
I love this system. It was easy to install and the cameras and audio work perfectly. We feel so much safer now.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
easy to set up and quality cameras
on October 29, 2016
Posted by: RFK07
from Reading, PA
Gender:Male
Length of ownership:1 month
Bought this a few weeks ago and just set it up and it was easy. Pictures are crisp and clear even at night.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Just what I needed !!
on October 31, 2016
Posted by: CB1031
from Salt Lake City, UT, United States
Gender:Female
Length of ownership:1 week
Set up was fairly easy (beside the attic running cable) the picture quality is great. I needed to adjust the color to get the clearer picture on a couple cameras. The night vision is very clear. I have 4 cameras set up outside and I'm finding that for higher and longer distant the resolution needs to be set down for a clearer view. Other con they don't Zoom in or out. The software could use some help, like on the record schedule if you hit continuous it should be green and if you hit motion it should go yellow... but those buttons only let you highlight the colors not set the colors so you have to do them a square at a time or drag it a cross a week at a time. The other thing I found out today is you can't delete video a day at a time it's all or nothing (FIX THAT) you have to back up to a flash to delete certain days. You should be able to pick and choose what you want to delete. So all in all great cameras for security.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent Product
on November 1, 2016
Posted by: Bill F
from Mt Dora, FL, United States
Gender:Male
Length of ownership:1 month
I upgraded from a previous Defender system. I've had nothing but a positive experience in the past from Defender I found no reason to go anywhere else.
I received this product with free shipping promptly after placing my order. Aside from having to upgrade my wiring for the new Bullet HD Cameras the setup was a snap. I was able with little or no difficulty accessing my cameras at the DVR, on my Computer or on my Phone. I did have one problem and this put their support system to the test. I was not able to get video on my Tablet. I was getting a live feed to the tablet but no video from the cameras. I contacted support via chat. I communicated with Suzanne and Brian. When it became difficult to solve the issue by Chat, Brian called me. I sent him a screen shot of the issue and he got back to me immediately the following morning. He recommended a procedure which did the trick. Customer support is outstanding. I am quickly able to view my cameras 24/7 anywhere. It is simply amazing. Thank you Defender for attention to the customer, product quality and cost.
I received this product with free shipping promptly after placing my order. Aside from having to upgrade my wiring for the new Bullet HD Cameras the setup was a snap. I was able with little or no difficulty accessing my cameras at the DVR, on my Computer or on my Phone. I did have one problem and this put their support system to the test. I was not able to get video on my Tablet. I was getting a live feed to the tablet but no video from the cameras. I contacted support via chat. I communicated with Suzanne and Brian. When it became difficult to solve the issue by Chat, Brian called me. I sent him a screen shot of the issue and he got back to me immediately the following morning. He recommended a procedure which did the trick. Customer support is outstanding. I am quickly able to view my cameras 24/7 anywhere. It is simply amazing. Thank you Defender for attention to the customer, product quality and cost.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent System
on November 1, 2016
Posted by: Rash
from Stuart, FL, United States
Gender:Male
Length of ownership:1 month
Previously had a Defender System and now upgraded to the HD System. Whitney, the Defender Representative was of great assistance, answering all my questions on this new system. The bullet cameras visibility are of much better quality in the night time. I will definitely recommend this system.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Love this system
on November 2, 2016
Posted by: wpf054
from Little Rock, Arkansas, United States
Gender:Male
Length of ownership:1 week
I just got these installed last weekend and I absolutely love them. They were very easy to install and the picture is amazing on my TV as well as my phone. When the high quality stream option is used I can see the smallest of details on my bonsai trees in my greenhouse. Truly awesome.
I did have some issues getting the app to work on my Iphone 6. I used the live chat and I cannot remember the agents name but he was great. It turned out I had downloaded the wrong app and once I got the right app the setup was a breeze and I was watching my house on my phone.
I did have some issues getting the app to work on my Iphone 6. I used the live chat and I cannot remember the agents name but he was great. It turned out I had downloaded the wrong app and once I got the right app the setup was a breeze and I was watching my house on my phone.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com