Customer reviews from defender-usa.com
Defender - 8-Channel, 4-Camera Wired 1080p 1TB DVR Surveillance System - Black/White
Average customer rating
4.7
(694 Reviews)
Rating breakdown 694 reviews
5 Stars
505
4 Stars
162
3 Stars
13
2 Stars
6
1 Star
8
97%of customers recommend this product.
(
639 out of
659)
Customer Reviews for Defender - 8-Channel, 4-Camera Wired 1080p 1TB DVR Surveillance System - Black/White
Customer Rating
4
Great picture quality.
on December 16, 2018
Posted by: Dela
from Georgia
Gender:Male
Length of ownership:3 months
I got this security system because a wired system gives you a better clarity picture and option of continuous recording. However, to make use of the app the DVR needs to be connected directly to the computer modem, and not simply to a router. I found it inconvenient since my computer and modem is in a different room of the house from the cameras. Until I make arrangements for hook-up, I cannot make use of the app option.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great Video quality
on December 29, 2018
Posted by: JWGREEN
from West KY.
Gender:Male
Length of ownership:3 months
Purchased this security system late 2018. Unit is working satisfactorily so far. Easy to set up. This product was reasonably priced for my needs and I am satisfied with my purchase, also purchased the WHD1T4 sys this month
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
on March 26, 2019
Posted by: Denis
Gender:Male
Length of ownership:1 week
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
1
disgusted
on August 11, 2019
Posted by: jimjim
from maryland
Gender:Female
Length of ownership:1 year or longer
bought 3 systems in go to add cameras in they said sorry discontinued . theses are 1080 hd cameras .not even yr old I will never buy from them again if they cant continue to make 1080 camera . if they make 4k don't mean throw away making the 1080 for customers
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
3
awesome camera. cant recommend discontinued
on February 8, 2020
Posted by: WesC
from Great Falls, Montana
Gender:Male
Length of ownership:6 months
I bought one system about 8 months ago and another 1 month ago. very easy to setup. I am fustrated that I cannot find just one more HD wireless camera. This is why I am not 100% satisfied. I have registered for your newsletter on my first purchase. But gosh I would think when you were closing out on these you would let your customers know about it so I could pick up extras.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, February 10, 2020
Hello there, Wesley. Thank you for taking the time to review your wireless HD security system. We are sorry to hear of your disappointment that the HD wireless system is now discontinued and that you weren't informed. Please reach out to our Customer Support Team via Facebok chat, e-mail (www.defender-usa.com) and phone at 1-866-946-7828 for further information on where you may be able to purchase Defender HD wireless cameras from third party retailers.
Written by a customer while visiting defender-usa.com
Customer Rating
1
Defender App is awful
on February 14, 2020
Posted by: Vince4629
from Los Angeles, CA
Gender:Male
Length of ownership:6 months
App constantly crashes and shows DVR as not being online when in fact they are. No response from customer support after several emails sent for this issue. Have not been able to access my cameras remotely.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, February 14, 2020
Hello Vincent and thank you for taking the time to review your Defender HD wired security system. I believe our Customer Support replied to you today regarding assistance with the app. We apologize for the delay, however it is because the e-mail you sent was to an unmonitored mailbox. If you did not receive our reply, please contact our Customer Support Team directly on our website (www.Defender-usa.com) by clicking "Contact Us" under the "Support" box. You can also reach us by phone at 1-866-946-7828. We look forward to assisting you!
Written by a customer while visiting defender-usa.com