Customer reviews from defender-usa.com
Defender - 8-Channel, 4-Camera Wired 1080p 1TB DVR Surveillance System - Black/White
Average customer rating
4.7
(694 Reviews)
Rating breakdown 694 reviews
5 Stars
505
4 Stars
162
3 Stars
13
2 Stars
6
1 Star
8
97%of customers recommend this product.
(
639 out of
659)
Customer Reviews for Defender - 8-Channel, 4-Camera Wired 1080p 1TB DVR Surveillance System - Black/White
Customer Rating
5
Great System!
on January 11, 2017
Posted by: jamesb
from Harrisburg, IL, United States
Just purchased this system. Very easy to set up. Had it installed in about 3 hours. Highly recommend it!
Spoke to Candace before purchasing. She was very helpful in determining which system to purchase.
Spoke to Candace before purchasing. She was very helpful in determining which system to purchase.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Better picture than I thought it would have.
on January 12, 2017
Posted by: Waybud
from Fenton, MO, United States
Gender:Male
Length of ownership:1 month
Setup was easy. I view on my 36 inch tv at the cabin. I can even blow up photo and read license plates very easy. Night vision is great. So far, so good. I've only had it running for a few days. Very pleased so far.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great system and customer support
on January 13, 2017
Posted by: Fostercj
from Port Orchard, WA, United States
Gender:Male
Length of ownership:1 month
The camera system works great, very easy to setup. Can easily be handled as DIY. and the customer service representatives are very informative and really help if needed.Just call and they will answer all your questions. Candace and Donna thank you for the follow up also. Will buy from them again if needed on the future.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
2
Mediocre system HORRIBLE CUSTOMER SVC
on January 14, 2017
Posted by: Jeffduncan
from Keller, TX, United States
Gender:Male
Length of ownership:3 months
I bought this system. Problems with items sent. I had to have my cables altered at an custom cable shop. They wouldn't reimburse my expenses. Dvr continues to have errors. I've owned many systems both personal and business. This is the worst.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Good specs, good quality, right price!
on January 14, 2017
Posted by: surveiltexas
from North Texas
Gender:Male
Length of ownership:1 month
I bought the Defender HD 1080P 8CH with 4 Bullet Camera to monitor the exterior of my house. I installed the system myself, which was hard except for crawling through the attic. Setup was easy. The wires were plenty long enough. The software is easy to use and has a variety of recording options, including motion sensing. I have had the system for 3 weeks and it working great. I hope that it last many years. I will likely add more cameras over time, which is nice that it is expandable.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Awesome picture quality
on January 15, 2017
Posted by: Exlr8ter
from Ohio, United States
Length of ownership:1 week
I bought this to replace my existing Defender system, I wanted to upgrade to the HD system, no regrets here, video is crystal clear!!!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Step Up
on January 17, 2017
Posted by: Brt16
from Houston, TX, United States
Gender:Male
Length of ownership:3 months
Upgraded to this model from the 21004 what a different. Clarity, more defining functions. Ptz ability, wife loves it. Neighbors inquiring, they think i had professional install. DIY. Highly recommended buy price was great. You done well Defender.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
A good system at an affordable price
on January 17, 2017
Posted by: CarlM
from FL
Length of ownership:1 month
This review is quite wordy, but my intention is to share as much info about this system as I can. I was intimidated when I shopped for a surveillance system, so if my account here alleviates even the slightest angst for someone, then it's all good. After all, my warranty is extended by DEFENDER for an extra year if I submit a 5 word review, or if I submit this gazillion word essay.
My review of the 8 channel 4 dome/4 bullet camera HD system will be written at different junctures, beginning with the more than a few calls and live-chat sessions I had with Defender customer support before I even ordered the system. I won't get into any attic work, like running the wires or drilling beams, because that all depends on your particular attic, and your own ability to work and crawl around in tight spaces.
I telephoned support and initiated live-chats asking questions, and was usually given more information and suggestions than I asked for. I was always treated like a valued customer, even prior to placing my order. I felt confident that customer support knew their products, and would not leave me stranded while I was setting up this system. I was asking about one of their systems (which I didn't know was about to be discontinued), but was directed towards a better and less expensive HD system that was on sale and was offered with a discount and free shipping. The order process was the first in a series of great experiences to come.
The system arrived sooner than expected, and came securely packaged in a box with three separate boxes inside. One box contained the 4 dome cameras, wires, mounting anchors, and power supply. The second box contained the 4 bullet cameras along with the accessories for those cameras. The third box contained the DVR, and its associated accessories: power supply, remote, mouse, HDMI cable, local area network cable, and quick set-up guide. All components were accounted for, and very organized.
I had an issue with the dome camera's mount, but that was quickly remedied. The base of the camera needs to come off the camera in order to mount it onto where the camera will be mounted. I did know that, but it was difficult to remove. I didn't want to force it even though I knew it had to be pried off, so I live-chatted support, and was assured that that is what had to be done, and that it is supposed to be hard to separate. Also, the camera MUST be mounted with correct orientation, because the image cannot get “flipped” or rotated from the DVR system controls. Once the mount was separated from the camera, the mount was used as a template for the three mounting screws. The mount was mounted, the camera was snapped into the mount, and that was that. Once the system is up and running, I will adjust the direction of the cameras to get the best view and coverage. Remember, the cameras must be right side up!
So far so good.
The system is up and running. I have 4 of the 8 cameras mounted and in operation. I needed to purchase an extra length of cable because, well, the supplied cable wasn't long enough for one zone. NOTE* If you find you'll need an extra cable, MAKE SURE YOU GET THE EXTENSION CABLE SUITABLE FOR HD CAMERAS, otherwise you'll have problems. The images are super sharp. I like that you can adjust the resolution to save bandwidth and hard drive consumption. The night vision is unbelievable. I couldn't believe the area being filmed was completely dark. If you can't make out a face, then what's the use. Very satisfied with the quality of these cameras.
I had problems setting up the internet connection, and I had issues with the phone (Android) app. Neither would acknowledge the DVR. Several live-chats later, I was able to get both issues resolved.
I need to specifically acknowledge one support rep in particular. Daniela. On more than one occasion, she spent a lot of time helping me with both basic AND advanced set-up problems. During one live-chat, she took the time to work patiently and diligently way above and beyond, so much so, where she was still helping me after her normal working hours. THAT is customer service. Daniela, if you are reading this, I appreciate all you did, and thank you.
In my opinion, the documentation is lacking, and the phone app needs work, but with the support DEFENDER offers, I know I am in good hands when it comes to getting product support and assistance. I like the system and consider the price to be a real deal.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com