Customer reviews from lg.com
LG - SIGNATURE SideKick 1.0 Cu. Ft. High-Efficiency Smart Top Load Pedestal Washer with SmartRinse - Black Stainless Steel
Average customer rating
4.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
49
4 Stars
9
3 Stars
2
2 Stars
1
1 Star
6
95%of customers recommend this product.
(
40 out of
42)
Customer Reviews for LG - SIGNATURE SideKick 1.0 Cu. Ft. High-Efficiency Smart Top Load Pedestal Washer with SmartRinse - Black Stainless Steel
Customer Rating
1
LG Pedestal Washer
on November 7, 2022
Posted by: HATEpedestalwasher
from Memphis, TN
Do NOT buy the LG pedestal washer, it does not clean clothes. There is a very small amount of detergent and water used so it does NOT get stains, dirt or smells out of clothes. If you ONLY want to wash intimates (i.e. lace bras) or have a very very light wash on items then it is fine. It is a waste of money and does NOT work as advertised on the LG website. If you use the contact form on the website to send a message to the President of LG do not except a response, I sent a message and did not get a response.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG pedestal washer. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Costco223
Verified Purchase:Yes
No WIFI and Matter support. Keeps beeping mid cycle every time we use it. LG tech did not know what to do but made up notes on paperwork. Poor service, Poor product.
Response from lg.comBy true, LG Digital Care Team, March 7, 2024
Hi there, thank you for leaving us a review on your pedestal. It appears that you are hearing the washer chimes
repeatedly before final rinse. This is not an error. This is an alert to allow the addition of liquid fabric softener before
the final rinse. To disable or enable the fabric softener alert, press and hold Warm Water and Extra Rinse at the same time for three seconds. Moreover, if you do need any additional help or assistance, please feel free to send us a private message on social media @LGUSSupport with your contact details, model and serial number. We're always more than happy to help you! ^Anthony
repeatedly before final rinse. This is not an error. This is an alert to allow the addition of liquid fabric softener before
the final rinse. To disable or enable the fabric softener alert, press and hold Warm Water and Extra Rinse at the same time for three seconds. Moreover, if you do need any additional help or assistance, please feel free to send us a private message on social media @LGUSSupport with your contact details, model and serial number. We're always more than happy to help you! ^Anthony
Written by a customer while visiting lg.com
Posted by: Barbecuer
Verified Purchase:Yes
Beeps mid cycle ( lg tech could figure out why). No WIFI OR MATTER. Difficult to diagnose. Terrible support.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 10, 2024
Hi there. Thank you for sharing your experience with the WD205CK LG WashTower. We understand your frustration with the unit beeping mid-cycle without a clear diagnosis from the LG technician. The lack of Wi-Fi connectivity and Matter support, along with the difficulty in troubleshooting the issue, has led to a poor support experience.
Please send us a private message at @LGUSSupport on social media with the complete details of your case, including any error codes, service records, and communication with LG support. Our team will escalate this matter and work closely with the engineering department to analyze the issue and provide a permanent resolution, whether through a software update, part replacement, or potential unit replacement if needed. We appreciate your patience and understanding during this unsatisfactory experience. -Charles
Please send us a private message at @LGUSSupport on social media with the complete details of your case, including any error codes, service records, and communication with LG support. Our team will escalate this matter and work closely with the engineering department to analyze the issue and provide a permanent resolution, whether through a software update, part replacement, or potential unit replacement if needed. We appreciate your patience and understanding during this unsatisfactory experience. -Charles
Written by a customer while visiting lg.com
Customer Rating
5
Great Addition to Signature Set. Versatile.
on August 15, 2024
Posted by: MonkCle0
from Glendale, AZ, USA
[This review was collected as part of a promotion.] This item is a really nice addition to the set. I get to wash 2 loads at once. It does a great job washing. I love the extra Rinse settings. I can get my clothes nice and super clean by rinsing out the old detergent very well. I'm not sure how much water this uses or if it's as energy efficient as the washer in the set but I still like to use it. It is a little harder to use because it is on the ground and it doesn't have any hot water options which kind of sucks but I will and have already gotten my use out of it. The dryer is so large that it can handle the extra laundry I put into it. The only thing I would say is that the manual was a little misleading on the detergent part. It mentioned placing the detergent with the little rubber thing it came with directly into the washer but I don't do that because I don't think you're supposed to put the rubber thing into the washer. This part needed some revision and clarification. Illustrations would've been nice. Also, I believe there is some confusing but also misleading information out there about there being a detergent dispenser built into this. There is not a detergent dispenser.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
great futures
on November 1, 2017
Posted by: Prakash Shah
from Mundelein, IL, United States
[This review was collected as part of a promotion.] I am very happy to buy LG washer and dryer and works very well.
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: MegM
from Nissequogue, New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am so happy with my purchase! Highly recommend!! Love the results!
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: prouddad101
from portland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I wasn't sure how much use this little washer would get, but it has turned into a great addition to our laundry room. We use this little washer almost as much as the full size one. Its great for all the little extras that happen around our house full of kids and dogs.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: FMM5
from Orlando
Verified Purchase:Yes
[This review was collected as part of a promotion.] I see how this can be useful for very small loads of laundry. I am unsure if it’s worth the money though. Time will tell if it uses less electricity ($$) while providing the same quality as its big brother above.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com