Customer reviews from philips.com
Philips - Fidelio On-Ear Hi-Res Headphones - Black
Average customer rating
3.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Philips - Fidelio On-Ear Hi-Res Headphones - Black
Customer Rating
4
Not Bad, but could be improved
on June 19, 2018
Posted by: jaydibee
Gender:Male
It is too bad that Philips invested heavily in the quality of the mic and the sound (all outstanding), but skimped on trivia like the padding and cable.
I bought mine over a year ago, and i've noticed that the cord is just a foot short. For a few pennies more, they could have made them 90% more usable in a typical desk environment.
After one year of use, the thin vinyl covering is starting to wear out around the holes in the padding. Another example of a few pennies saved, but at the expense of 90% of the durability of the product.
I doubt they will learn from this, as most things nowadays seem to be throwaway, but for a few pennies of effort and investment, they could really make this an outstanding product.
I do very much like the fact that the cable is replaceable. That is excellent, and a very, very good idea that could make the product last years longer.
Pros: detachable cable, excellent audio quality, excellent mic
Cons: cable too short for a typical desk setup, vinyl cover over the foam padding too thin
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
great phones
on December 24, 2016
Posted by: Quicho
Gender:Male
comfortable, fabulous sound, look great, lightweight, quality construction and materials
Pros: sound fabulous, super comfortable, cord can be changed out
Cons: 3.5mm plug included is for smartphones, i need a different cord for my laptop
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Excelent earphones
on September 22, 2017
Posted by: erik248
Gender:Male
Sound is crispy. Noise suppressing works well. Very comfortable. I use every single day in my commute and it works perfectly. One of the things I like from this product is that it has detachable cable, which you can replace if needed. I strongly recommend for the price.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
trembling sound
on June 1, 2017
Posted by: voxass
Gender:Male
Mic did not work properly producing hissing sounds. The construction is flimsy, crucial parts are made of cheap plastic. As a result, broke in 6 months. I could feel pressure on the ears after 15 min wearing the headphones.
Pros: look
Cons: everything
No, I would not recommend this to a friend.
Response from philips.comBy Abdoul, Philips Sound Webcare, June 2, 2017
Hi voxass,
Sorry to hear you've had this experience with our headphones, this is not what we expect from our products. In regards to the issue with the mic, may we kindly ask you to try the headphones with multiple devices and see if this persists. Should this persist, please note, our headphones, carries a 1 year warranty from the date of purchase on your receipt or 1 year from the date of manufacture. Should you want to file a claim, feel free to contact our customer support center (http://www.usa.philips.com/c-w/support-home/support-contact-page.html) where our agents will be more than glad to assist you.
Kind regards,
Philips Sound Webcare - Abdoul
Sorry to hear you've had this experience with our headphones, this is not what we expect from our products. In regards to the issue with the mic, may we kindly ask you to try the headphones with multiple devices and see if this persists. Should this persist, please note, our headphones, carries a 1 year warranty from the date of purchase on your receipt or 1 year from the date of manufacture. Should you want to file a claim, feel free to contact our customer support center (http://www.usa.philips.com/c-w/support-home/support-contact-page.html) where our agents will be more than glad to assist you.
Kind regards,
Philips Sound Webcare - Abdoul
Written by a customer while visiting philips.com