Customer reviews from kitchenaid.com
KitchenAid - 14-Bottle Wine Cooler - Black stainless steel
Average customer rating
4.1
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
47
4 Stars
18
3 Stars
5
2 Stars
3
1 Star
8
80%of customers recommend this product.
(
63 out of
79)
Customer Reviews for KitchenAid - 14-Bottle Wine Cooler - Black stainless steel
Customer Rating
1
Poor reliability, not worth the cost
on June 19, 2017
Posted by: AM
from San Ramon, CA
This product came with the house when it was built in 2008. It lasted 3 years and then stopped working. We paid someone to come recharge the refrigerant, that lasted 6 months and died again. I agree with other reviewers, looks nice, but reliability is bad. For the cost to repair this unit, we can buy a brand new one.
I wish Kitchenaid would stand behind these expensive appliances that they make and take care of their customers.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hello AM:
Thank you for contacting KitchenAid regarding your Wine Cellar concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (AM), your Review ID Number (100019471), and date of purchase emailed to NAR_Customer_Solutions@KitchenAid.com.
Thank you for contacting KitchenAid regarding your Wine Cellar concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (AM), your Review ID Number (100019471), and date of purchase emailed to NAR_Customer_Solutions@KitchenAid.com.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Design and Shoddy Assembly
on April 5, 2016
Posted by: Disgusted
from Charlotte NC
Verified Purchase:No
Purchased April 2016, installed, and tested for 2 days. In general this cooler is designed and built solely to look impressive. I found nothing to suggest any priority for function or enduring service after the initial purchase.
1) The door of my unit was sufficiently miss-aligned to the body that opening the bottom drawer/rack required pressing the door seal back away from the drawer to gain clearance.
2) The drawer immediately below the display panel does not provide sufficient space for average size wine bottles. Wine bottles with circumference 25.5 cm and larger may fit in this drawer by deflecting the display panel which is directly above. Placing 4 or 5 average bottles in this drawer results in a press fit situation that tears the bottle label and drags all bottles to the back of the drawer when it is opened.
3) The flexible lip below the display which is intended to create a barrier between the upper and lower zone is attached by a very weak adhesive which barely survives the unpacking process. This flexible lip did not contact the front door glass when the door was closed.
4) Temperature controls require the top zone to be the cooler zone. Because the bottom zone is not physically isolated it is not possible to attain a sufficiently less cool temperature in bottom zone.
2) The drawer immediately below the display panel does not provide sufficient space for average size wine bottles. Wine bottles with circumference 25.5 cm and larger may fit in this drawer by deflecting the display panel which is directly above. Placing 4 or 5 average bottles in this drawer results in a press fit situation that tears the bottle label and drags all bottles to the back of the drawer when it is opened.
3) The flexible lip below the display which is intended to create a barrier between the upper and lower zone is attached by a very weak adhesive which barely survives the unpacking process. This flexible lip did not contact the front door glass when the door was closed.
4) Temperature controls require the top zone to be the cooler zone. Because the bottom zone is not physically isolated it is not possible to attain a sufficiently less cool temperature in bottom zone.
The unit deliverd to me was essentially a one zone cooler, having 4 useful drawers, and some fancy useless electronic controls. It's functional utility little more than that of a xmas tree.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Disgusted:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 80515996, name, phone number, street address, reviewer name, and your model & serial number.
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 80515996, name, phone number, street address, reviewer name, and your model & serial number.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Will not last
on September 21, 2016
Posted by: J not Happy
from Birmingham, AL
These units are just for looks. And will not work or last. We have had the unit for 5 years and it has never worked correctly and now has quit working all together we have had 2 different Kitchenaid Products and both have had the coil go out at the connection. And of course the are out of warranty now. You would think these products would last longer than a few years. So do not buy these products if you want them to last cause that will not happen. and for the money you would think they would have better quality.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear J not happy.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your wine Cellar. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, user ID #86697210 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your wine Cellar. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, user ID #86697210 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Can feel the quality with every use
on January 29, 2018
Posted by: tonywar
from Mount Joy, PA
Gender:Male
[This review was collected as part of a promotion.] So happy that I spent a little more on this fridge - extremely solid and love when the motion-sensing light comes on and scares the cat. THAT may be worth the extra. Don't skimp on your beverage fridge...get this one
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice features
on June 1, 2018
Posted by: Debbie3030
from Midlothian, TX
Gender:Female
[This review was collected as part of a promotion.] Bought this when doing my kitchen remodel, works well. The only problem encountered is that you have to be careful about closing the door. If you close it too hard it pops open and if you don't give it a hard enough push doesn't close
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Misleading description,
on July 30, 2018
Posted by: disgruntled buyer
Bought this model after my previous kitchenaid wine fridge compressor failed. Not only will it not hold the advertised number of bottles unless they are all half-bottles or something like ice-wine bottles, but the space between racks is not big enough for most pinot or any bottle shape other than slender. About half of my wines from 8 different wineries will not fit at all, it all depends on how wide the bottle for that particular winery and vintage is at the bottom. Three quarters of the pinot bottles and a quarter of the whites are too big to fit between the racks.
Do not buy this unless you are using it to store pint, beer or soda bottles.
Do not buy this unless you are using it to store pint, beer or soda bottles.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, August 7, 2018
disgruntled buyer, we thank you for your review. At KitchenAid, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. Thank you, KitchenAid® Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Looks amazing
on August 10, 2018
Posted by: John L.
from Endwell, NY
Gender:Male
[This review was collected as part of a promotion.] Bought this beverage unit along with our other appliances and matches the other Kitchen Aid appliances perfectly. Has a very classy look to it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Overpriced, Average Quality
on January 2, 2019
Posted by: Patrick406
from Montana
Gender:Male
[This review was collected as part of a promotion.] This is a very standard beverage center, sold at a ridiculously high price. The shelves are not adjustable. The wine rack accommodates most (750 ml) bottles of wine, but bigger 750 ml bottles don't fit next to each other.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com