Customer reviews from kitchenaid.com
KitchenAid - 14-Bottle Wine Cooler - Black stainless steel
Average customer rating
4
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
35
4 Stars
15
3 Stars
4
2 Stars
3
1 Star
8
76%of customers recommend this product.
(
48 out of
63)
Customer Reviews for KitchenAid - 14-Bottle Wine Cooler - Black stainless steel
Customer Rating
1
Poor Quality
on May 4, 2018
Posted by: Cook33
from Phoenix, Arizona
Gender:Female
I, like another reviewer, had problems with the beverage center door. The original was damaged and after waiting 12 weeks for a replacement, it also arrived damaged. Door number 3 was delivered three weeks later and it was damaged. I am still waiting for door number 4. With this poor quality control on a door, I worry about the mechanical components and therefore cannot recommend this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, May 7, 2018
Cook33 , thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at NAR_Customer_Solutions@kitchenaid.com at your earliest convenience with your user name ( Cook33 ), user id ( 206685740), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, KitchenAid® Social Care Team
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent
on June 2, 2018
Posted by: Lars1212
from New York, NY
Gender:Male
[This review was collected as part of a promotion.] Looks great works well. Holds about 56 12oz cans water bottles and beers. Lights up as you walk by which is a cool feature, or you can set it to light up only when you open it. Very quiet operation. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Cooling /Appeal
on June 18, 2018
Posted by: Enfit85
from California
Gender:Female
[This review was collected as part of a promotion.] Love the auto Light and dual zone cooling. Highly recommend. Cools quick and plenty of room.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome features
on April 29, 2019
Posted by: Aloha Vibes
from San Diego, California
Gender:Male
[This review was collected as part of a promotion.] Very happy with this beautiful piece ! Awesome features and keep the cold ones at a perfect temp! Dual climate zones
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great little fridge
on September 19, 2019
Posted by: Niccole476
from Schaumburg Il
Gender:Female
[This review was collected as part of a promotion.] I bough two months ago and I love it. My little bar looks great.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Karen
from Galena, OH
Verified Purchase:Yes
We just had this installed as part of our kitchen/butler's pantry remodel so I have only had it for a couple of days. I love that has preprogramed temperatures on it for wines so it is easy to change based on what you are adding to the beverage center. I also like the slide out wine bottle holders. Ours is mainly used as a second refrigerator, something the kids can easily get in and out of without standing at the main refrigerator with the door open. They can see in and pick the flavor of water they want before opening and wasting energy. I will say it is an expensive refrigerator to be used as a second refrigerator but I think in the long run it will be worth it. It has a decent amount of storage space. The auto light function is pretty cool too. It goes on when you open, stays on for a brief period, then dims to off. The downfall is that there is not a moveable shelf. That would have been a nice feature to have. Overall it is a nice piece, but a little expensive.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor reliability, not worth the cost
on June 19, 2017
Posted by: AM
from San Ramon, CA
This product came with the house when it was built in 2008. It lasted 3 years and then stopped working. We paid someone to come recharge the refrigerant, that lasted 6 months and died again. I agree with other reviewers, looks nice, but reliability is bad. For the cost to repair this unit, we can buy a brand new one.
I wish Kitchenaid would stand behind these expensive appliances that they make and take care of their customers.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hello AM:
Thank you for contacting KitchenAid regarding your Wine Cellar concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (AM), your Review ID Number (100019471), and date of purchase emailed to NAR_Customer_Solutions@KitchenAid.com.
Thank you for contacting KitchenAid regarding your Wine Cellar concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (AM), your Review ID Number (100019471), and date of purchase emailed to NAR_Customer_Solutions@KitchenAid.com.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Design and Shoddy Assembly
on April 5, 2016
Posted by: Disgusted
from Charlotte NC
Verified Purchase:No
Purchased April 2016, installed, and tested for 2 days. In general this cooler is designed and built solely to look impressive. I found nothing to suggest any priority for function or enduring service after the initial purchase.
1) The door of my unit was sufficiently miss-aligned to the body that opening the bottom drawer/rack required pressing the door seal back away from the drawer to gain clearance.
2) The drawer immediately below the display panel does not provide sufficient space for average size wine bottles. Wine bottles with circumference 25.5 cm and larger may fit in this drawer by deflecting the display panel which is directly above. Placing 4 or 5 average bottles in this drawer results in a press fit situation that tears the bottle label and drags all bottles to the back of the drawer when it is opened.
3) The flexible lip below the display which is intended to create a barrier between the upper and lower zone is attached by a very weak adhesive which barely survives the unpacking process. This flexible lip did not contact the front door glass when the door was closed.
4) Temperature controls require the top zone to be the cooler zone. Because the bottom zone is not physically isolated it is not possible to attain a sufficiently less cool temperature in bottom zone.
2) The drawer immediately below the display panel does not provide sufficient space for average size wine bottles. Wine bottles with circumference 25.5 cm and larger may fit in this drawer by deflecting the display panel which is directly above. Placing 4 or 5 average bottles in this drawer results in a press fit situation that tears the bottle label and drags all bottles to the back of the drawer when it is opened.
3) The flexible lip below the display which is intended to create a barrier between the upper and lower zone is attached by a very weak adhesive which barely survives the unpacking process. This flexible lip did not contact the front door glass when the door was closed.
4) Temperature controls require the top zone to be the cooler zone. Because the bottom zone is not physically isolated it is not possible to attain a sufficiently less cool temperature in bottom zone.
The unit deliverd to me was essentially a one zone cooler, having 4 useful drawers, and some fancy useless electronic controls. It's functional utility little more than that of a xmas tree.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Disgusted:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 80515996, name, phone number, street address, reviewer name, and your model & serial number.
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 80515996, name, phone number, street address, reviewer name, and your model & serial number.
Written by a customer while visiting kitchenaid.com