Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Awesome Product.
on February 5, 2018
Posted by: John G.
I have had the Nest thermostat for only two days and I have been beyond thrilled to finally own one. I have been waiting to get one for the right time and now that I own one, I couldn't be happier. Everything from installation to now has been a walk in the park. Installation was exactly 30 minutes and using the Nest app has been a great resource whether I am home or not. Now the only thing left is to get my thermostat up to speed on learning my temperatures.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
I should have got one sooner!
on February 6, 2018
Posted by: Erinn
I was pleasantly surprised by the ease to install as well as the super convenient functionality of the Nest. I will definitely be purchasing more Nest products. Officially - a customer for life!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
KATEinFLA
on July 26, 2018
Posted by: KateinFla
Love this, makes saving money and energy fun!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Super Happy with Thermostats
on August 1, 2020
Posted by: Texas Heat
Now we can sleep soundly. No more one room a sauna and the other a meat locker. We had our thermostats professionally installed. Wife doesn’t trust me with diy. Our one room cold other room hot bizarre temperature differences have been tamed. I was confused as to why our air conditioning was all over the place. I’d leave a chilly downstairs to a sweaty upstairs. Game changer!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Thermostat
on July 10, 2021
Posted by: User
I like the ability to change it from a phone, however the learn feature is off and it doesn’t hold the temp it’s set at. It’s constantly warmer than it should be.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 12, 2021
Hi there, thanks for sharing your experience with us. We’re glad to hear that you like the Nest Learning Thermostat, but we apologize that its learning feature is causing you trouble.
The learning feature Auto-Schedule learns from your preferences and automatically creates schedules that turn on the thermostat. Here are a couple of things you can do to disable the learning feature and clear your schedules.
- Select your thermostat in the Nest App, and select settings at the top right corner.
- Select 'Auto-Schedule' from the list and toggle the switch to the left to turn it off.
After disabling the learning feature, we suggest clearing all the schedules to make sure the thermostat doesn't turn on by itself:
- Go to your thermostat, and select Settings > Reset > Schedule > Reset.
If you need further assistance, feel free reaching out to our support team. We'd be more than happy to assist you here: https://support.google.com/googlenest/gethelp
The learning feature Auto-Schedule learns from your preferences and automatically creates schedules that turn on the thermostat. Here are a couple of things you can do to disable the learning feature and clear your schedules.
- Select your thermostat in the Nest App, and select settings at the top right corner.
- Select 'Auto-Schedule' from the list and toggle the switch to the left to turn it off.
After disabling the learning feature, we suggest clearing all the schedules to make sure the thermostat doesn't turn on by itself:
- Go to your thermostat, and select Settings > Reset > Schedule > Reset.
If you need further assistance, feel free reaching out to our support team. We'd be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Facts
on August 1, 2019
Posted by: Slim Jim In Ky
I had been contemplating replacing our Honeywell programmable thermostat for the last 12 months. Sorry I did not make the decision sooner. I called my HVAC contractor and was quote $150 for the installation. After a few u-tube video's, decide I would do it my self. After 3 hours of frustration and 2 calls to next support, its up and working and am a very satisfy nest thermostat owner.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent Purchase
on September 3, 2018
Posted by: mgardel
Hello, I have replaced a previous ecoBee 3 Thermostat, and since I did it, I have no problems at all with the Nest 1st gen. After 2 years I have upgraded to Nest 2nd Gen, new and better design, same features and also added 2 cameras, everything is working perfect, I love it!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great product.
on May 18, 2018
Posted by: Tuan
I am very satisfied with this thermostat. I like the slick look, the fact that it's easy to set up on my phone with other products and customer service when there is an issue. I don't like having to pay for subscription, and it does not have an ability to show both current temperature and time at the same time. It'd be nice if it could alternate between the two data type.
I would recommend this to a friend!
Written by a customer while visiting Google LLC