Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Nest thermostat
on June 27, 2021
Posted by: Mr. P
Works great. Does everyone it should. Works good with Nest app.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome Thermostat
on May 14, 2018
Posted by: Becky B
Love my new Nest thermostat. It does a fantastic job of keeping my home comfortable, it saves me money on my utility bills, it's super easy to install and program, and it learns so I rarely have to adjust it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Blows my socks off!
on February 3, 2018
Posted by: Ganzalone
Face it, typical programable thermostats were a pain to use. Within a short period of time, the Nest programmed itself to turn itself down at night, and make the house warm before waking up in the morning. LOVE the ECO feature where the Nest senses that nobody is home (via the family's cell phones) and turns the thermostat down while we are away. This is extremely useful with my daughter being in college and having a flexible schedule.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
nest
on May 13, 2020
Posted by: Marco Pereira
this product meets all my energy saving needs with air conditioning
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
My first thermostat lasted over just a year
on December 23, 2019
Posted by: Steve Speed
My first thermostat lasted just over one year. The warranty is for 2 years. I ended up having issues with the heat not wanting to blow warm air after just under a year when I went from cooling to heating. and vice versa in the springtime when converting from heat to cool.Then I also had the Wi-Fi chip malfunction this year. A replacement thermostat came recently everything works great now.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermometer
on March 3, 2018
Posted by: canyon
I bought this to monitor my home's temperature during the winter season while I was on vacation.
I was able to see outside temps and match appropriate inside temp to protect the house, but able to turn temp down when sun was out and outside temp was above a certain temperature. I was a little surprised at how much the unit cost, $100 was more the price point I was looking for, but that is my only complaint. The unit looks good, it works well, and was easy to install once I found the installation info online.
I was able to see outside temps and match appropriate inside temp to protect the house, but able to turn temp down when sun was out and outside temp was above a certain temperature. I was a little surprised at how much the unit cost, $100 was more the price point I was looking for, but that is my only complaint. The unit looks good, it works well, and was easy to install once I found the installation info online.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Reliable, Back by Google
on July 27, 2019
Posted by: Jeremiah AZ
Nest works with my local utilitie company SRP TO ENROLL to get $25 every summer for them to control my Thermostat for just 1 hour a week. The upfront cost was little expensive, however there is no monthly service fees and feel comfortable Google will be around for a long time to provide support for their product. One con is that that their technical support is OVERSEAS.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Missing features and major issue
on December 7, 2021
Posted by: dman1901
I bought two Nest thermostats to run the two HVAC units I have in my home. I've found two issues and would buy a different brand if I had to do it over. First, the thermostats can't sync with each other so the I can have a master and a slave unit. If I want one to be certain temperature, I want them both to be the same. No way to do that. I will forever be adjusting both for double the work. Second, in South Texas, it can be 90 degrees during the day and 50 degrees that same night. I want the thermostats set to heat or cool to 72 degrees during the day and 69 degrees at night regardless of the temperature outside. Unfortunately, Google has a locked temperature range that will not allow this. In other words, if I set it to "Heat and Cool" mode, I have to set a range of 70 to 73. This means it's to hot at night and to hot during the day, but if I lower to be cool enough in the day it is way to cold at night. Will never buy again.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 10, 2021
Hi dman1901, we appreciate your feedback on Nest Learning Thermostat, and we’re sorry to learn of the two issues you had, that the thermostats can’t sync with each other, and with the Heat and Cool mode.
Nest thermostats in the same home don’t share temperature schedules. Each Nest thermostat learns a separate schedule for the zone or unit that it controls. For example, you can teach your thermostat downstairs to warm up the kitchen in time for breakfast, while the thermostat upstairs turns down for the day.
You can create or adjust the temperature schedule of your Google Nest thermostat the way you want in the app or directly on the thermostat. If you don’t want your Nest Learning Thermostat to make automatic adjustments to its temperature schedule as it learns what temperatures you like and when, turn off Auto-Schedule. Then, you can manually edit the existing schedule, or create an entirely new one. You can manually edit or create your thermostat’s schedule to change your home’s temperature at fixed times that you’ve set.
In the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Schedule Nest app schedule icon.
- Create or adjust temperature set points to your liking.
On your thermostat:
- Go to the schedule screen on your thermostat.
- Nest Learning Thermostat: On the Quick View menu, choose Schedule Nest thermostat schedule icon.
- Create or adjust temperature set points to your liking.
For further instructions, go to our Nest thermostat temperature schedules article here: https://support.google.com/googlenest/answer/9243487
Or if you’d like, you can always reach out to our dedicated team for further assistance using this link: https://support.google.com/googlenest/gethelp
Nest thermostats in the same home don’t share temperature schedules. Each Nest thermostat learns a separate schedule for the zone or unit that it controls. For example, you can teach your thermostat downstairs to warm up the kitchen in time for breakfast, while the thermostat upstairs turns down for the day.
You can create or adjust the temperature schedule of your Google Nest thermostat the way you want in the app or directly on the thermostat. If you don’t want your Nest Learning Thermostat to make automatic adjustments to its temperature schedule as it learns what temperatures you like and when, turn off Auto-Schedule. Then, you can manually edit the existing schedule, or create an entirely new one. You can manually edit or create your thermostat’s schedule to change your home’s temperature at fixed times that you’ve set.
In the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Schedule Nest app schedule icon.
- Create or adjust temperature set points to your liking.
On your thermostat:
- Go to the schedule screen on your thermostat.
- Nest Learning Thermostat: On the Quick View menu, choose Schedule Nest thermostat schedule icon.
- Create or adjust temperature set points to your liking.
For further instructions, go to our Nest thermostat temperature schedules article here: https://support.google.com/googlenest/answer/9243487
Or if you’d like, you can always reach out to our dedicated team for further assistance using this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC