Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Great Product
on November 6, 2018
Posted by: Anonymous
Easy to install and use. I highly recommend this thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love the thermostat
on February 16, 2018
Posted by: James H.
I love the features. It emails me reports on usage and savings. I will use it to lower or raise the temps when I leave.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
superior product
on October 8, 2020
Posted by: NatashaMay
the wave of the future for sure, easy install (with a professional) loaded with features, very user friendly, clean lines & beautifully packaged, i’d recommend it 100%
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
A great solid product
on March 20, 2018
Posted by: BoiseBrad
When opening the packaging I was pleasantly surprised by the solid feel and craftsmanship of the Nest. It felt very solid and sturdy. The instructions were straight forward guiding you through the steps. There was also a reminder/warning on the box to go to a website that outlined what existing systems would and wouldn't work with the installation of the Nest. The Nest base was very well thought out and designed. It made the task of landing and terminating existing t-stat wiring very simple. Once the base was installed the Nest then slid and snapped firmly in place. Setting up for WiFi was the same as any other app or tablet. Once that was done it was walking you through the setup for date, time, etc. At a push of the solid transparent face I could access current weather and settings for cooling, heating and fan with a multitude of options. I also downloaded the app on my phone and have controlled the Nest from various locations in the house and off site. The furnace response seems even faster than the old programmable thermostat. I am enjoying the options and it is learning our schedules. In a few words, I love it!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome Product
on July 14, 2019
Posted by: Tom C
Get yourself a Nest thermostat. You won't regret it. Fit and finish are top notch and it was a breeze to set up. Nice GUI on the device and the app is nice too.
Integrates seemlessly with my other Google products.
Couldn't be happier.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Best Learning Thermostat
on June 18, 2020
Posted by: WolffmanL7
We love ours, flexibility of controlling anywhere we have cell phone coverage, the learning capabilities turn it on Eco when we leave and adjusts back down when we arrive back home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
on September 9, 2018
Posted by: vcszks
Wonderful product, would definitely buy again.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Not very happy
on September 11, 2021
Posted by: Bob M
Not even a year old and already had to have replaced. I can understand that but what makes me mad is it is a common problem this device is having and in order to get it replaced, they have to put a hold on my credit card for the price of a brand new one or wait two or three weeks for replacement. In other words no AC or Heater. Not very happy with the service. Not recommending to anyone because of service!!!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 15, 2021
Hi Bob M, thanks for sharing your review for Nest Learning Thermostat. We’re sorry to learn that your support experience was less than ideal. Your feedback is important to us, as we’re always working to improve our products and services. If you’re willing to give it another go, we would like to improve your experience with our support team. Please contact us again so we can help you in the best way we can. You can reach us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC