Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Perfect Thermostat
on January 17, 2020
Posted by: Miguel C.
This product works exactly as described. The look is very modern, minimalistic and elegant.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Get a Nest
on October 20, 2019
Posted by: Kimberlee J Safranek
I was wary at first to upgrade to any kind of WiFi run computerized thermostat but now I wonder how I lived without my Nest thermostat. Once it was installed it immediately became the easiest to use/ most reliable thermostat I have ever owned.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
AwesomeSauce
on February 1, 2018
Posted by: Joey Nest
Nest thermostat is amazing. Did not know how lazy I was until we got this thermostat and have barely had to get up and manually adjust the temperature since. Just use iPhone or iPad. The best feature is to adjust the temperature on our way home so house is warm when we arrive. We don't have a set schedule so a thermostat that has a daily schedule isn't really the most practical solution for us
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
So convenient!
on June 24, 2019
Posted by: Tony Pazo
The easy of use and easy installation process is simply worth it!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
beautiful & simple
on December 16, 2018
Posted by: Anonymous
Personally I like programming my Nest Thermostat, very easy to use and beautiful to look at, not bulky like the previous one we had !
Technology at its simplest.....
Technology at its simplest.....
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Fantastic product
on October 22, 2018
Posted by: Anonymous
I have had the nest thermostat for a year now. It was easy to install, has saved money on my utility bills and is super easy to use from anywhere using the app.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Not so understanding
on August 17, 2021
Posted by: RoseQ
So I wanted my home energy efficient but not sure why it’s not understanding that I like it cooler at night. I set it up and yet it goes into ECO mode thinking I am not Inside the house. Not a pleasant addition for that matter.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, August 21, 2021
Hi RoseQ, thanks for your feedback and for bringing this to our attention. We’re sorry to learn that you’re having an issue with the Eco mode of your Nest Learning Thermostat. Thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. You can manually set the temperature and create your schedules for the thermostat to follow. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
Also, if the Nest app won’t recognize your location whether you’re away or home, checking your location from the Nest app may help. Make sure that your location from the Nest app settings matches your location using another map app.
- In the Nest app, go to Settings > Home info > next to “Address,” verify that the information is correct. If you need to change the address, tap Address.
- If there are other people who share access to your home and control devices, they should also check that their phone’s location is correct in the app.
If you need further assistance, our support team is always available to help you here: https://support.google.com/googlenest/gethelp
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
Also, if the Nest app won’t recognize your location whether you’re away or home, checking your location from the Nest app may help. Make sure that your location from the Nest app settings matches your location using another map app.
- In the Nest app, go to Settings > Home info > next to “Address,” verify that the information is correct. If you need to change the address, tap Address.
- If there are other people who share access to your home and control devices, they should also check that their phone’s location is correct in the app.
If you need further assistance, our support team is always available to help you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great product
on February 18, 2019
Posted by: Anonymous
Love this thermostat. It is very easy to use. Very easy to install. Customer care/service is top notch. I highly recommend this product!
I would recommend this to a friend!
Written by a customer while visiting Google LLC