Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Amazeballs!!
on September 4, 2019
Posted by: Blondy
The Nest is so easy to install, the app is a breeze to use. The convenience of turning the air or heat on anytime anywhere is wonderful. It lights up everytime you walk past it so you can see the temp. Eco friendly and a Energy saver. Upgrade your thermostat!!! It's so worth it and you will not be disappointed!!! :)
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
This thing is amazing!
on August 10, 2019
Posted by: Brimgill
When you think of smart thermostats, you think of Nest, and for good reason. Believe the hype; this thing is by far worth every penny. It makes the home HVAC system smart and efficient. The experience is amazingly easy. I've noticed that my home is always comfortable and my bills have been lowered. If you buy this thermostat, you won't regret it!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use and see
on September 20, 2018
Posted by: Anonymous
I find this thermostat easy to adjust and see from a distance. Good selections of options.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great
on February 3, 2020
Posted by: Meee
Easy to use. Took a little work to hook up to WiFi. But I love big numbers n easy to use
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy way to cool and heat the home
on December 30, 2018
Posted by: Anonymous
Everything we needed to easily remove the old thermostat and connect the Nest thermostat was in the box. The instructions could not have been easier to understand. In all, the process took about 25 minutes from the point of opening the box to connecting my thermostat to my Nest app.
The product looks great on the wall, too.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
2 years of energy savings!
on July 28, 2018
Posted by: DJ RusRus
Nest is a great product and has helped to reduce our heating/cooling bills. I also love that I can adjust the temperature without having to go to the unit physically.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Thermostat
on February 23, 2020
Posted by: Bike Mike
Great product!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Interesting
on July 14, 2021
Posted by: Glenn
I like the idea of the simple way of adjusting the degrees and displays when close by. Be good if I could calibrate the unit as the degrees are slightly off compared to my inside temperature.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, July 18, 2021
Hi Glenn, thanks for letting us know about this. We're sorry to hear that Nest Learning Thermostat is not giving accurate temperature readings. There can be several reasons why this may be happening.
A difference of a couple of degrees is acceptable as your benchmarking temperature on Nest Learning Thermostat. But greater differences do need attention. Below are some steps that may help you with the issue:
- Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
- Nest thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
- Some wireless access points cause the Nest thermostat’s wifi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature.
If the issue persists, we'd like to take a look at it for further examination and help you as best as we can. Please feel free to reach out our support team here: https://support.google.com/googlenest/gethelp
A difference of a couple of degrees is acceptable as your benchmarking temperature on Nest Learning Thermostat. But greater differences do need attention. Below are some steps that may help you with the issue:
- Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
- Nest thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
- Some wireless access points cause the Nest thermostat’s wifi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature.
If the issue persists, we'd like to take a look at it for further examination and help you as best as we can. Please feel free to reach out our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC