Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Our new Nest
on February 6, 2018
Posted by: Nicholas H
Got the Nest for Christmas and so far it has delivered. It was easy to connect to my existing wiring and the unit looks great on the wall. The set up of the accrual unit was easy and so was getting connected to the app. The Nest has delivered as expected, even more so since we can connect to our Google Home. I love the fact that it adjusts due to our occupancy of our home in order to be more efficient. Only 1 + month in but all is well so far!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Solid product, fairly simple user experience
on March 16, 2018
Posted by: BrickAndMortar
The Nest thermostat is a pretty solid option for wifi controlled heating and air. The phone app is simple for checking the schedule that the Nest has made on your behalf and adjusting temperatures. My only major complaint is that it is a little uninuititive to change the schedule from the app.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on January 9, 2019
Posted by: Anonymous
I’ve had the Nest for two weeks now and so far I really like it. I like that it figures out when it’s able to go into eco mode to save on energy. I also like that I can adjust it from anywhere. I have a dog and it’s nice to know what temperature the house is currently.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermostat
on October 12, 2021
Posted by: Manoj Bandi
I am so glad that I changed my thermostat to Nest 3rd Gen. I have been following the instructions diligently for the thermostat to understand my temperature changes and after about one week time, the temperature is set at the desired level without me even having to make any additional changes. The best feature I have to state is the away mode. As soon as I step away from the house, the thermostat goes into eco mode and turns back on when I am back. Glad that I made the switch. I can track how time the HVAC was running and it is also helping me in optimizing my needs and furthermore reducing my power bill
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
So easy to install
on June 8, 2020
Posted by: Janet in Vegas
After waiting a month to get someone to install the Nest thermostat for me, I decided to watch an installation video on YouTube. I was like, are you serious right now, this is all there is to it? I decided to tackle the task myself. It was so simple to install and hook up to my iPhone that I was mad at myself for waiting. I only gave it a 4 right now just because I need to see how it will perform.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
greatest energy saver by far
on April 10, 2018
Posted by: nova
installed 2 units in my home they are amazing how intelligent they operate and efficient
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love it!
on March 10, 2018
Posted by: Nlpk
Easy to use, and love that you can utilize the app from anywhere to manage your home temperature.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
No Eco
on January 22, 2022
Posted by: philefx
Great thermostat, but no matter the phones location settings, I can’t get Eco to recognize that my phone is at home. Terrible geofencing.Would have given 5 stars otherwise.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 24, 2022
Hi philefx, we're glad you find Nest Learning Thermostat great. We do apologize for the poor experience with the geofencing feature, and for your difficulty in setting it to Eco mode using your mobile phone.
Here are some recommended steps to help you set Nest Learning Thermostat to Eco mode:
- Make sure automatic switching to Away is set to switch to Eco Temperature. You can try following the guide on this link on ways to change to Eco mode: https://support.google.com/googlenest/answer/9245535
- Check your Nest Learning Thermostat's location, especially if you're using a Nest Stand. Your thermostat should be placed between 0.75 and 1 meter above the floor. If you've placed your thermostat too far back from the edge of a shelf or table, its sensors can be blocked and it may not sense if you're at home or away. Move it closer to the edge to try to fix the issue. If you’ve placed your Nest Stand on a low surface such as a TV stand, your thermostat may be noticing your pets and not switch to Eco Temperature. Move it to a higher location to try to fix the issue.
- Reset Auto-Away learning. To reset Away, press the thermostat ring to open the Quick View menu > and select Settings > Select Reset > Choose Away and follow the on-screen instructions.
- Try adding another phone to help with automatic switching to Home and Away. Home & Away Routines and Home/Away Assist use your phone’s location to let your thermostat know when you’re home and when you’ve left. Phone location can help your thermostat switch between Eco Temperature and heating without your thermostat having to sense you.
If you've already enabled your devices to use presence sensing to start either your Home Routine or Away Routine, and Eco mode settings aren't kicking in, you might want to check the Presence sensing feature for your Nest Learning Thermostat. It will work best if every member of your household enables their individual phones in presence sensing settings in the Home app. If some members of your household don’t use these settings, your devices may not sense that person as being home, even when they are, and your Routines may not work like you expect them to.
If you need further guidance, we'd be happy to help you. Please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Here are some recommended steps to help you set Nest Learning Thermostat to Eco mode:
- Make sure automatic switching to Away is set to switch to Eco Temperature. You can try following the guide on this link on ways to change to Eco mode: https://support.google.com/googlenest/answer/9245535
- Check your Nest Learning Thermostat's location, especially if you're using a Nest Stand. Your thermostat should be placed between 0.75 and 1 meter above the floor. If you've placed your thermostat too far back from the edge of a shelf or table, its sensors can be blocked and it may not sense if you're at home or away. Move it closer to the edge to try to fix the issue. If you’ve placed your Nest Stand on a low surface such as a TV stand, your thermostat may be noticing your pets and not switch to Eco Temperature. Move it to a higher location to try to fix the issue.
- Reset Auto-Away learning. To reset Away, press the thermostat ring to open the Quick View menu > and select Settings > Select Reset > Choose Away and follow the on-screen instructions.
- Try adding another phone to help with automatic switching to Home and Away. Home & Away Routines and Home/Away Assist use your phone’s location to let your thermostat know when you’re home and when you’ve left. Phone location can help your thermostat switch between Eco Temperature and heating without your thermostat having to sense you.
If you've already enabled your devices to use presence sensing to start either your Home Routine or Away Routine, and Eco mode settings aren't kicking in, you might want to check the Presence sensing feature for your Nest Learning Thermostat. It will work best if every member of your household enables their individual phones in presence sensing settings in the Home app. If some members of your household don’t use these settings, your devices may not sense that person as being home, even when they are, and your Routines may not work like you expect them to.
If you need further guidance, we'd be happy to help you. Please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC