Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Good Buy
on August 8, 2021
Posted by: Winky78
Easy to install, even without a “C” wire. Easy to operate. Looks great. Great upgrade to any home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Homeowner
on September 22, 2021
Posted by: Nest user
The unit continues to think I am away when we are home and allows temp to change to eco mode. Also geofencing does not work or else it would know I am home.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 25, 2021
Hi there, thanks for posting your feedback to let us know of your experience with the Nest Learning Thermostat. It’s unfortunate to learn of your issue with the Home/Away Assist feature, which makes your thermostat go to ECO mode.
There are two ways Home/Away Assist determines whether to automatically switch to Home or Away: where your phones are, and whether Nest products are currently noticing any activity in your home. If your phone won’t recognize your location whether you’re away or home, checking your location from the Nest App may help. Make sure that your location from the Nest App settings matches your location using another map app.
- In the Nest app, go to Settings > Home info > next to “Address,” verify that the information is correct. If you need to change the address, tap Address.
- If there are other people who share access to your home and control devices, they should also check that their phone’s location is correct in the app.
If further assistance is required after checking the steps above, we suggest reaching out to our dedicated team and we’d be more than happy to help: https://support.google.com/googlenest/gethelp
There are two ways Home/Away Assist determines whether to automatically switch to Home or Away: where your phones are, and whether Nest products are currently noticing any activity in your home. If your phone won’t recognize your location whether you’re away or home, checking your location from the Nest App may help. Make sure that your location from the Nest App settings matches your location using another map app.
- In the Nest app, go to Settings > Home info > next to “Address,” verify that the information is correct. If you need to change the address, tap Address.
- If there are other people who share access to your home and control devices, they should also check that their phone’s location is correct in the app.
If further assistance is required after checking the steps above, we suggest reaching out to our dedicated team and we’d be more than happy to help: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Nest thermostat
on September 20, 2018
Posted by: Anonymous
Nest thermostat was recently installed in my residence. Easy of installation excellent. Connectivity to my WiFi excellent. Remote capability & away from home functions excellent. Love the technology & ability to eco friendly.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Energy Awareness
on February 4, 2018
Posted by: Debra D.
Nest thermostat is an easy way to monitor a residence's energy use. Install is easy & Nest 'walks' one through the install. The monthly reports provide energy use details.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Value
on June 6, 2018
Posted by: Seppi
This is a must have for any home. It will pay for itself with the savings that it provides.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Buy a Nest Learning Thermostat!
on December 2, 2021
Posted by: Dad The Veteran
This Nest Learning is Thermostat is awesome...I can literally see it saving me money on energy.Buy yourself one and start saving today!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great purchase
on June 9, 2019
Posted by: Bobling
Absolutely love it .. So easy to install!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent product
on May 15, 2018
Posted by: Gremlich
The directions are clear and easy to follow. Setup took me about 15 minutes, plus a few to download an updated firmware.
The history is nice, as is controlling it from my phone!
I would recommend this to a friend!
Written by a customer while visiting Google LLC