Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
AMAZING PRODUCT #latetothegame
on January 7, 2019
Posted by: Anonymous
Product is amazing. Very easy to install and everything I thought it would be.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love my Nests
on February 2, 2019
Posted by: Anonymous
I purchased the 2nd gen Nest when it came out and installed it in my old house. We had a new house built and I just installed 2 Nest 3rd gen thermostats. I love the new design and larger display and most of all, saving money on my energy bill!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
GREAT Product
on March 19, 2018
Posted by: Gary C.
GREAT Product!! I have been wanting a NEST thermostat for a while and hesitated buying one, but now I wish I had gotten it sooner!! This thing is AWESOME!! It's super easy to install, super easy to "program", and super easy to operate. It even comes on and shows me the current temperature every time I walk by!! Love it!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on December 17, 2019
Posted by: Rachel-O
We love having the nest in our home. It saves us from having to readjust the temperature constantly and even the learning feature with the nest is awesome because you can set your temperature and not have to worry about it when you leave. We also love the app because we can adjust the temperature before we get home if needed.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love My Nest
on February 8, 2019
Posted by: Anonymous
This thermostat has been a life changer. I love how I can control it from anywhere and make a schedule also. It syncs with the echo dot, so Alexa can control too. It's one of my favorite things in my home and it is also saving me money. Love the sleek modern look also.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Nest Thermostat
on June 10, 2021
Posted by: deardenjl
Was impressed and very pleased at the beginning. Since then I have had to replace the Learning Thermostat due to a faulty sensor. Luckily, the Nest support staff was very helpful in determining the problem and walking me through the entire process and the replacement was received in a timely manner. Since then, my other Nest Thermostat has to be replaced. The thermostat was set for cool but the heat would come on. The AC Technician advised me that the wiring was correct and the thermostat module was not recognizing air conditioning. Not sure I am going to replace with another Nest.
No, I would not recommend this to a friend.
Response from Google LLCBy Farmboy, Google Customer Care, June 13, 2021
Hi deardenjl, thanks for reaching out. We’re sorry to hear that you’re having unexpected issues with your Nest Learning Thermostat
If your system starts to blow warm air when your Nest thermostat is in Cool mode, here are some possible causes:
- The thermostat is being miswired.
- Possible need of C wire (if you don't have, for power sharing issue).
- Incompatible heating system.
- Incorrect orientation for the heat pump system.
Try changing the settings for orientation of your heat pump.
- On your thermostat, go to Settings.
- Select Equipment.
- Select Continue > Continue.
- Select Heat Pump.
- The Nest Thermostat defaults to an O setting for heat
Pumps.
- If the O option is highlighted, select B. If the B option is highlighted, select O.
If unresolved, please contact our support team once again so we can have a closer look. You’ll always find us here: https://support.google.com/googlenest/gethelp
If your system starts to blow warm air when your Nest thermostat is in Cool mode, here are some possible causes:
- The thermostat is being miswired.
- Possible need of C wire (if you don't have, for power sharing issue).
- Incompatible heating system.
- Incorrect orientation for the heat pump system.
Try changing the settings for orientation of your heat pump.
- On your thermostat, go to Settings.
- Select Equipment.
- Select Continue > Continue.
- Select Heat Pump.
- The Nest Thermostat defaults to an O setting for heat
Pumps.
- If the O option is highlighted, select B. If the B option is highlighted, select O.
If unresolved, please contact our support team once again so we can have a closer look. You’ll always find us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Papa Rick
on December 10, 2018
Posted by: Anonymous
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Works very well
on November 2, 2018
Posted by: Anonymous
Excellent device, very user friendly
I would recommend this to a friend!
Written by a customer while visiting Google LLC