Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Love it!
on October 19, 2018
Posted by: Anonymous
I had very high expectations for a Nest product but the ease of installation was beyond what I expected. Connecting to the app was a breeze as well. While I love all the features, really I got this thermostat so I can turn the heat up and down without leaving my couch - and its working like a dream! Love this thermostat!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Very cool product
on October 18, 2018
Posted by: Anonymous
I highly recommend it to anyone who wants to upgrade or buy a new thermostat. It's a whole new experience different from the programmable thermostats. I love the app that you can control the thermostat from your phone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Learning nest
on August 21, 2021
Posted by: MASimo
Been REAL impressed. It has been nice, when schedule changes to be able to remotely change the temp.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent Device
on August 18, 2018
Posted by: Josh1130
The thermostat helps me save money in multiple ways . Not only does it have energy, but I benefit with my gas company by being able to participate in special rebate programs.
Not to mention the device looks gorgeous
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermostats
on December 12, 2021
Posted by: Dave
Very easy to setup and information via YouTube makes it effortlessly. I only have two wires red and white and the nest learning 3 gen works excellent. The WiFi setting were easy to setup. I have been using it for two weeks with no problem. I went away for a few days and set it to eco mode, then a few hours before returning home I turned the eco mode off and the house was nice and comfortable. I live in the northeast and this will be a great asset to conserve heat, especially with the high fuel prices we are unfortunately experiencing.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Comfy Cozy
on November 25, 2018
Posted by: Anonymous
My Nest thermostat is keeping my household comfy cozy. Love the design and features. Would recommend this product. For the 55 and older crowd, go for it! Its easy enough to install and use!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Problems
on June 19, 2021
Posted by: Rizon
Right out of the box we had a low battery and charging issues. Old thermostat worked good and we wanted an upgrade but had problem after problem with the Nest. Very disappointed.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 20, 2021
Hi Rizon, thanks for letting us know about your experience. We’re sorry to hear that you’ve encountered battery problems with your new Nest Learning Thermostat. Battery drain problems usually occur when the system wires can't deliver enough power to charge the battery of your thermostat. It may also be related to Wi-Fi connectivity issues where the battery drains due to the network usage of the device.
You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.
We’d like to help you in the best way possible. Please reach out to our support team, so we can work together to find out the root cause of the issue. You can contact us here: https://support.google.com/googlenest/gethelp
You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.
We’d like to help you in the best way possible. Please reach out to our support team, so we can work together to find out the root cause of the issue. You can contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use smart thermostat
on October 8, 2020
Posted by: April W
I upgraded from a regular thermostat to the Nest. I love being able to program the temperature whether I’m home or not. The app is so easy to use. This was the easiest to use smart device I’ve ever owned. I’m looking forward to smaller power bills next year
I would recommend this to a friend!
Written by a customer while visiting Google LLC