Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
We love our nest thermostat
on August 13, 2018
Posted by: CHRISTINA and Alex
We replaced an older wall model and it was easy to install, just follow the instructions. It looks great on the wall it's super easy to use and we love being able to control the temperature from our nest app.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on April 27, 2018
Posted by: Niblik
An absolutely wonderful way to automate your household.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
My Nest
on May 30, 2019
Posted by: Nest One
I have enjoyed my Nest Learning Thermostat so much, it makes life so much easier then having to go downstairs to set it or turn it off.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Owned for 2 years
on April 18, 2019
Posted by: Giantvol
We have had our nest thermostat for 2 years now and it has been a great addition to the house. We have had zero issues with it. Has it saved us money you ask? Ahhhh not really maybe a couple bucks here and there, but being able to turn heat, air or the fan on and off from anywhere is pretty huge.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Learning Thermostat Hater
on September 27, 2021
Posted by: Learning Thermostat Hater
The ‘ learning’ aspect of this thermostat appears to be the problem. It disengages from the hvac system after midnight Engineers are unable to correct the problem other than install another new Nest Thermostat This thermostat looks pretty and can be operated by an app on your phone is very nice.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, October 1, 2021
Hi there, we appreciate you for sharing the details of your experience with the Nest Learning Thermostat. It’s unfortunate to learn of your issue with its learning aspect. We can imagine how inconvenient it could be when your thermostat disengages from your HVAC after midnight.
If installing a new Nest thermostat has cleared this problem out, we could be looking at a device issue. We’d be able to identify the reasons behind this if we can get more details. If you’re willing to work with us, feel free to visit us anytime here and we’ll do our best to help: https://support.google.com/googlenest/gethelp
If installing a new Nest thermostat has cleared this problem out, we could be looking at a device issue. We’d be able to identify the reasons behind this if we can get more details. If you’re willing to work with us, feel free to visit us anytime here and we’ll do our best to help: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Met expectations and more
on June 23, 2020
Posted by: David F
The Nest Learning thermostat was a hit right out of the box! Easy to follow information and set up instructions - a one coffee cup difficulty rating :).
After going through the options I was completely satisfied with the product and found there was more options than I had anticipated, which made for delightful exploration of those options. Great feel and a quality product - thanks Nest!!
After going through the options I was completely satisfied with the product and found there was more options than I had anticipated, which made for delightful exploration of those options. Great feel and a quality product - thanks Nest!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy
on February 14, 2019
Posted by: Anonymous
This thermostat is easy to set up and easy to use. The location ratites allows you to set up a program but with it knowing when you are home it doesn’t adjust the temp until you’re close. The ability to control it with my Google Home devices is also amazing.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest learning thermostat
on July 8, 2018
Posted by: Locotic22
The learning thermostat is easy to install, easy to setup with your wifi, and easy to adjust your home temperature. The phone app is simple to setup and use. The app also interfaces with other Nest products that you own so you don't have to install multiple apps. Great job building a quality product with end user support.
I would recommend this to a friend!
Written by a customer while visiting Google LLC