Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
3rd gen nest thermostat
on January 10, 2019
Posted by: Anonymous
A really great product this is my second purchase had one in my previous home and just moved to a new home and it works great and easy to set up and use highly recommend
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Therm
on January 6, 2020
Posted by: Jonathan Houg
The thermostat was packaged in a nice way. Instructions were simple to follow and the hookup was simple even on the older gas furnace I have. The device works as advertised. Device tells me when there is a potential problem or error, it has learned over a two week period my heating habits and knows when I leave and when I am home. It has learned my habits.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostat
on January 7, 2019
Posted by: Anonymous
I love my Nest. It looks great and works great. Being able to control my A/C from anywhere is very helpful. Definitely recommend the Nest Learning Thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love the features.
on October 23, 2018
Posted by: Anonymous
I hated traditional programmable thermostats as they are time consuming to set up. Nest makes this a breeze on the app. If you set it up on all your household members phones it will detect no-one is home and maintain a cheaper temperature till you return.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Heat and cool range control
on April 13, 2021
Posted by: Too hot
I don’t like how the heat/cool temperature range only allows me to keep the range between 72 degrees and 75. 75 degrees is too hot for the air conditioning to kick in at. It should kick in at 73. What’s more, the air conditioning doesn’t even kick in at 75 or 76 until I start fidgeting with the app.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 17, 2021
Hi there, thanks for reaching out. We apologize for the inconvenience caused by the heat and cool issue with your Nest Learning Thermostat.
If you haven't tried yet, performing a factory data reset on your Nest Learning Thermostat may be helpful with the issue. Keep in mind that this will erase all the data and you may set it up like a brand new thermostat. Before you reset your thermostat, write down the settings so you can easily restore them if needed. To reset your Nest Learning Thermostat, you may follow these steps:
- Press your Nest Learning Thermostat's ring to open the Quick View menu.
- Choose Settings.
- Turn the ring to Reset and press to select.
- Choose All Settings.
Ensure that the Auto-Schedule feature is enabled. Your Nest Learning Thermostat will learn your temperature preferences within a week and create a schedule for you, including learning your preferred Heat-Cool temperature range. For more information about how your Nest Learning Thermostat learns your temperature preferences, check out this link: https://support.google.com/googlenest/answer/9247510
If you have any questions or would like further assistance, you're always welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
If you haven't tried yet, performing a factory data reset on your Nest Learning Thermostat may be helpful with the issue. Keep in mind that this will erase all the data and you may set it up like a brand new thermostat. Before you reset your thermostat, write down the settings so you can easily restore them if needed. To reset your Nest Learning Thermostat, you may follow these steps:
- Press your Nest Learning Thermostat's ring to open the Quick View menu.
- Choose Settings.
- Turn the ring to Reset and press to select.
- Choose All Settings.
Ensure that the Auto-Schedule feature is enabled. Your Nest Learning Thermostat will learn your temperature preferences within a week and create a schedule for you, including learning your preferred Heat-Cool temperature range. For more information about how your Nest Learning Thermostat learns your temperature preferences, check out this link: https://support.google.com/googlenest/answer/9247510
If you have any questions or would like further assistance, you're always welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Only regret is not buying it sooner
on January 2, 2020
Posted by: JonV
For a long time the cost of this unit held me back. I wanted it for a while, it looks beautiful! It's everything a thermostat should be! But the cost held me back for too long. I finally bit the bullet and grabbed one and now I'm kicking myself for not doing it sooner! It's so much more than I expected! It's extremely easy to use and setup! My A/C and Heat now only run when I'm home!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Learning Thermostat
on May 19, 2020
Posted by: DJW1
Not only is this a well made and easy to use product, but it is also backed by a company that stands behind it's products with outstanding customer support and a generous replacement policy should you ever experience any type of failure. The remote control of your heating and cooling settings while away for short or extended periods alone will pay back the initial cost.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
I approve
on July 18, 2019
Posted by: Tookie
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting Google LLC