Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Vivant thermostat to Nest
on February 23, 2019
Posted by: Anonymous
This thermostat has been in our house for about a month. It has been great. We really love it. You will love it too. If you have a Vivant system and you may or may not have the vivant thermostat, get rid of the thermostat now. That thing cannot stay calibrated to save its life. I went through three and finally got the nest and I will never buy any other thermostat ever again. This is the best.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy Setup
on December 1, 2018
Posted by: Anonymous
Easy install, easy setup, easy connection to WiFi, and works great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest is best
on January 10, 2019
Posted by: Anonymous
Super user friendly. The app is great and very user friendly. The website will tell you if the nest will work for your house before you buy it. Works with most havoc systems. Saves you energy
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Amazing
on February 11, 2020
Posted by: Guantanamero
Love the look and ease of installation. The ease of use and control are great plus.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Devices are junk
on July 11, 2021
Posted by: Bcon
These generation 3 nest t-stats are junk. I’ve had to replace them 4 different times already as they stop working after a few months. For some reason, they stop connecting to the wifi. When resetting and storing back to factory settings, they still error out when attempting to connect. I’m giving it a 2 star rating as the time’s I’ve complained, they have replaced them. However, I spend at least 2-3 hours with support every time. Additionally, this last time, their answer was to buy a new one as warranty expired. However, how do I know the issue isn’t with the product alone or perhaps they sent me refurbished devices to begin with? Luckily (after escalating), I was able to get it replaced without incurring a fee but if these devices honestly have issues tied to them, Google should be quicker in resolving and getting a new device out the door, rather than telling us to buy a new one or at least extend the warranty if you are sending refurbished devices as they aren’t cheap.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 13, 2021
Hi Bcon, thanks for taking the time to share your experience with us. We apologize for the inconvenience that the Nest Learning Thermostat has caused you. We understand how frustrating your experience can be and we're here to help.
Your feedback is important to us, as we’re always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d like to help you the best way possible. You can reach us here: https://support.google.com/googlenest/gethelp
Your feedback is important to us, as we’re always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d like to help you the best way possible. You can reach us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
on October 4, 2018
Posted by: Anonymous
Done with the old type thermostat forever.
thanks to NEST..
you can't go wrong with it. It's AWESOME !!!
thanks to NEST..
you can't go wrong with it. It's AWESOME !!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Best thing since sliced bread
on November 25, 2018
Posted by: Anonymous
While we've only had the Nest and accompanying sensor for a couple of days it's been amazing. Our 2 story house has the thermostat upstairs in the hall which made for a big difference between floors. Now with Nest w/ sensor I have the stat take temp readings from downstairs making it much more comfortable. With the app I can see and control everything remotely too. I highly recommend this guy
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to setup and use
on August 26, 2018
Posted by: EricP
So far great, only been a couple of days but the setup was simple and it adds many helpful features.
I would recommend this to a friend!
Written by a customer while visiting Google LLC