Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
4
Mr.
on March 9, 2019
Posted by: Anonymous
Is Pretty good.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to install
on October 6, 2018
Posted by: Anonymous
The Nest Thermostat is a great product, easy to install and use. Like the ability to work with Google Home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Buy something else
on January 19, 2022
Posted by: Thomas k
I purchased 15 thermostats for our office. Over the past 2 years we have had over a 50% failure rate. Most are due to the faulty WiFi chip, but we’ve also had one thermostat run heat in cool mode. Customer service is great though.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 22, 2022
Hi Thomas k, thanks for sharing a review about the Nest Learning Thermostat, and we’re sorry to hear that it had more than 50% failure rate over the past two years. We can imagine how difficult it has been for you, and this is definitely not the ideal experience we intended to share with you. Your feedback means a lot to us. This helps us constantly improve our products and services by knowing what we are doing right and what we can work on, and we’ll definitely share this with the right team. If you have any concerns, or for anything you’d like us to address with, let us know anytime here and we’d be more than happy to help: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
4 Nest 3rd Generation Installed
on March 13, 2018
Posted by: Deer Run
We have one Nest 3rd generation that we installed a while ago for our forced air system. It was easy and we like the ease of use and ability to use wi-fi to raise or lower temperature if we are away or returning from a trip.
I recently installed 4 thermostats in our other place where we have radiant heat. It was easy to do as before and the only thing I was unhappy about, for a very short time, was that the display came on every time we walked by. Well, checking the options, I found that we can remove that feature in "Display". However, we decided to keep it on the bathroom thermostat. It gives off just enough light to be helpful for those late night necessities!
We are extremely happy with the Nests we are using. The support offered is excellent.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Louise
on January 24, 2018
Posted by: Louise
So easy to install! Didn't need my husband to help.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Learning Thermostat
on March 25, 2019
Posted by: Steve Haskill
Compared to other thermostats with similar features this is/can be (lots of beauty rings to change/upgrade the look. I chose Stainless Steel with a Marble look ring) a very elegant & important part of pride in home, but also knowing you are saving money in energy costs & you can control from ANYWHERE worldwide that you have a signal. Convenient!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love Nest Tstat
on September 15, 2021
Posted by: brian4372
I love the Nest thermostat. It was already here when i bought my house and I have since added 2 more. I have separate AC and Heat stats and I added zone heating in the basement and now have 3 total. The only issue I had was needing to add the common wire. Sometimes the system would throw an error code since we didn't have a common wire but since adding the common I have had no issues. Love the App and the device itself.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
on March 21, 2019
Posted by: Houston
Product scheduling is too complicated need to be more easier to where you can select the same schedule for each day or custom but not have to go into each day to schedule
I would recommend this to a friend!
Written by a customer while visiting Google LLC