Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Really worth it!
on January 31, 2018
Posted by: Happily Heated
Since purchasing the Nest Learning Thermostat, I have seen the impact it has had on my utility bill. I love the feature that the thermostat knows when I want the heat on and when I don't. I rarely have to adjust the thermostat and when I do, I have the option of using the app which is really one of the best apps I have ever used.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent product
on October 4, 2018
Posted by: Anonymous
Happy with purchase...keeps my light bill low...highly recommended
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Company needs more training on unit
on September 23, 2021
Posted by: Irene
Lots of issues with installation. Took 3 techs Over 2 hours to get the unit on the wall and functioning. Later the Thermostat unit developed a memory for temperature kept going to 78 degrees with humidity in the high fifties which was not comfortable. Salesman came back out but had to call his supervisor in the office because he didn’t know how to program it. I think maybe extra training was necessary if you are going to use this product.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 27, 2021
Hi Irene, thanks for sharing your experience with Nest Learning Thermostat. We apologize for the inconvenience caused during the installation, and that your device keeps on changing the temperature automatically.
Nest thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist. You have an option to turn off the auto feature, so you can set your preferred temperature manually, and create your schedules for the thermostat to follow. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also suggest turning off your Home/Assist, and clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
Please let us know if you need further assistance and we’ll do our best to help you. Feel free to contact our support team through this link: https://support.google.com/googlenest/gethelp
Nest thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist. You have an option to turn off the auto feature, so you can set your preferred temperature manually, and create your schedules for the thermostat to follow. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also suggest turning off your Home/Assist, and clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
Please let us know if you need further assistance and we’ll do our best to help you. Feel free to contact our support team through this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
on July 4, 2020
Posted by: Beach lover
It works wonderfully. You can see what temperature you're home is when you're away. You can turn it up or down from your phone even if you're not home. Love it
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Good to use
on January 8, 2019
Posted by: Anonymous
I installed and good to save my energy bill
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent product
on November 26, 2018
Posted by: Anonymous
I bought this Nest Learning Thermostat during this thanksgiving sale and I did took the right decision by selecting Nest Learning Thermostat replacing my old thermostat. With old one, my family has trouble in setting/adjusting the room temperatures. With Nest Learning Thermostat it is so easy to adjust the settings and also we can do it remotely. It is definitely worth buying this product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Nest
on July 18, 2021
Posted by: Phyliss
It was very easy to install. I would like more information on how it works,
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermostats
on May 25, 2019
Posted by: Energy Engineer
The current Nest thermostat is great. I love the flexibility to program the thermostat, both local and via web interface or smart phone app. I have it installed on a heat pump system in a home in the North GA mountains.
I would recommend this to a friend!
Written by a customer while visiting Google LLC