Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Good and keeps getting better
on June 22, 2019
Posted by: Bubba J
Our first Nest was purchased right after they first hit the market. We had tried three others prior to the Nest. All had connectivity issues or didn’t hold temp or schedule. The Nest worked perfectly out of the box. Plus it looks so clean and simple. Fast forward many years and they have only improved and added companion products. Good reliable products that perform well.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easiest and best solution for remote access
on July 1, 2018
Posted by: Waco
The nest thermostat is (in my opinion) the best and most versatile HVAC controller that money can buy. Extremely easy to install and setup and having remote access makes all the difference on the world. The auto scheduling and the Eco mode both work so well and rarely need to be changed.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest learning thermostat
on December 29, 2021
Posted by: peterfm
After two weeks not working any better than the honeywell manual setback.Mounted in the same position as the old unit (inside hallway wall)Has yet to reach set temperature in the am on time, usually an hour late. Set back for away from home will not function, even tho setup on iPhone 13 seems to be correct..Nice temperature display, but at this cost...definitetly not worth the cost
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 2, 2022
Hi peterfm, thanks for sharing your experience. We’re sorry to hear that Nest Learning Thermostat didn’t meet your expectations.
There are three ways to activate your Home/Away Assist. First, it determines whether to automatically switch to Home or Away using your phone’s location. Second, is whether Nest products are currently noticing any activity in your home. And lastly, you can do it manually using your app. Home/Away Assist should have a good idea of your patterns after about a week or so if they have a consistent routine. Sudden changes to your usual routine may cause unexpected Home/Away Assist behaviors because the patterns Home/Away Assist had previously learned have changed. It will continue to learn your new routines, but it won’t adapt immediately.
We value your feedback, and we’d like the opportunity to talk more about your heating/cooling and Home/Away situation. If you’re willing, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
There are three ways to activate your Home/Away Assist. First, it determines whether to automatically switch to Home or Away using your phone’s location. Second, is whether Nest products are currently noticing any activity in your home. And lastly, you can do it manually using your app. Home/Away Assist should have a good idea of your patterns after about a week or so if they have a consistent routine. Sudden changes to your usual routine may cause unexpected Home/Away Assist behaviors because the patterns Home/Away Assist had previously learned have changed. It will continue to learn your new routines, but it won’t adapt immediately.
We value your feedback, and we’d like the opportunity to talk more about your heating/cooling and Home/Away situation. If you’re willing, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Nest 3rd Gen Review
on January 15, 2019
Posted by: Anonymous
The setup for the next was dead simple. I have a newer home with standard 5-wire (including C), and it took less than 30 min to install. The app is easy and intuitive. I also added a remote sensor (1 min setup time) for our bedroom, which makes a huge difference in keeping a consistent temperature through the night vs. just having a thermostat downstairs in the dining room. Home/away works well
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Huge help in controlling environment
on July 24, 2020
Posted by: Bluejay1964
I’m glad I replaced my regular thermostats with these two smart devices. I especially like to see when my units tun off and on. We thought the upstairs AC never shut off. We ca see nw that it does. It’s great to have the ability to control the home temps while we are away. Very well made and the appearance is classy.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Crazy if you don't but one
on September 8, 2019
Posted by: Llewsac
The Best is so easy to install as it literally almost configures it for you. I love bribe able to turn it on and off while away or before I get home. The Echo application take does help you save money
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest
on November 26, 2019
Posted by: Bogyun
My wall looks fancy now. I want boast my house with my friends implicitly without telling them. They will noticed that when they see it
I would recommend this to a friend!
Response from Google LLCBy Nest, November 27, 2019
We're glad to hear you're enjoying the look of the Nest Learning Thermostat in your home! If you run into any questions about the Nest thermostat's features don't hesitate to reach out to our support team as we'll be happy to help.
nest.com/help
nest.com/help
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermostat
on August 15, 2018
Posted by: D. Nguyen
It just works.
I would recommend this to a friend!
Written by a customer while visiting Google LLC