Hi Christy,

Thanks for taking the time to share your experience with us. We understand that your Nest Learning Thermostat hasn’t learned your preferred schedule yet and we’re here to help.

It can take some time for your thermostat to learn your heating and cooling schedule as well as how quickly your home heats up or cools down. So, for the first few days you have it, you’ll need to teach your thermostat what temperatures you like and when. Just turn the temperature up or down on your thermostat or with the app.

If you’ve had your thermostat for a while and it still seems like it’s getting too hot or too cold, try some of the troubleshooting steps below:

- Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
- Check if the Sunblock feature is on or off. Open Nest App > Select the thermostat > Tap Settings > Look for Nest Sense > Turn off/on Sunblock
- Nest Thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
- Some wireless access points cause the Nest Thermostat’s wifi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature.

Please feel free to reach out to us so we can examine the issue and do our best to help you out on the Google Nest Help page: https://support.google.com/googlenest/contactflow