Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Beautifully Designed
on February 13, 2018
Posted by: Jeff Garris
The Nest Thermostat is as easy to use as it is enjoyable to look at. The user experience in the app and on the thermostat itself is intuitive and convenient. I use the app a TON to adjust the temperature from any room in the house. The installation process and supplementary videos/content available to assist you is unparalleled.
The only issue that I had was with the compatibility assessment. My system had stranded wires instead of solid wires, making my system "incompatible" with the the Nest Thermostat. However, after much research I realized that I could connect solid wires to the stranded wires and use it just fine. I'm sure that many other incompatibility issues are quite final, but be sure to do some research before giving up on this fantastic product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent thermostat
on June 9, 2019
Posted by: Rich S
The nest thermostat is an excellent addition to my home. Install was crazy easy and it looks amazing. Wish I had got one ages ago.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
It does exactly what it's supposed to
on March 11, 2019
Posted by: Anonymous
Needed a wifi thermostat that doesn't require a C wire. It worked out great and looks wonderful. I ordered a wall panel that fit perfectly and added to it. I'd normally want more Nest products, but the way that Nest charges monthly rates for almost everything except this (hope they dont decide online access should require a monthly rate).
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Worth every penny
on January 21, 2019
Posted by: Anonymous
This product out performs and I will be buying one for my garage next doesn't have to be on sale this time either
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
I only wish I'd bought this sooner.
on May 14, 2018
Posted by: Lyric
I absolutely love my Nest. It's worked flawlessly for me - perfect home / away detection, phone app allows me to do everything I want to do, very easily, and has been bug free to date. Installation could not have been easier. I expected to enjoy the Nest, and it's exceeded my expectations. I'm confident this will conserve energy and save $. Of course, it looks great too.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Disappointing
on December 2, 2021
Posted by: MSimon
Unfortunately, the thermostat does not give an accurate reading
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 3, 2021
Hi MSimon, thanks for the feedback and for bringing this issue to our attention, and we’re sorry to hear that your Nest Learning Thermostat doesn’t give an accurate reading.
We understand how important it is to have the correct temperature and humidity readings, and we recommend performing the steps below that might help:
- Remove the thermostat display from its base for about 5 seconds.
- Reattach the display.
- Wait for 10 seconds.
- If the temperature or humidity readouts return to normal, you may need to monitor in 24 hours for any changes.
Meanwhile, if the readouts stay incorrect, we’d like to have a better look into this and learn on how we can help improve your experience. And we suggest contacting our support team as soon as possible using this link: https://support.google.com/googlenest/gethelp
We understand how important it is to have the correct temperature and humidity readings, and we recommend performing the steps below that might help:
- Remove the thermostat display from its base for about 5 seconds.
- Reattach the display.
- Wait for 10 seconds.
- If the temperature or humidity readouts return to normal, you may need to monitor in 24 hours for any changes.
Meanwhile, if the readouts stay incorrect, we’d like to have a better look into this and learn on how we can help improve your experience. And we suggest contacting our support team as soon as possible using this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
on June 16, 2019
Posted by: Lady Jo Anne
Excellent Nest Thermostat which will serve quite well, having replaced an existing working Emerson model. Extremely easy to set up, as software walked through the entire process. Was pleasantly surprised at how beautiful it looks with the contrasting back plate and how easy it is to use with my Alexa units as well as the mobile apps. Thank you for such a great product!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
easy to set up and use
on February 7, 2018
Posted by: Lieschen
took me less than 30 min to install on my own. intuitive interface on the device and app made it a pleasant experience to get started and felt seamless integrating use into my life.
I would recommend this to a friend!
Written by a customer while visiting Google LLC