Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Great Product
on February 8, 2018
Posted by: 11 11
Easy to read, gives the weather outside, easy to setup. All around a great product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Amazing accessory for my home
on September 4, 2019
Posted by: Billy31
I’m very happy to have Nest thermostat in my home. Very easy to use and pair with Alexa
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great product!
on March 14, 2018
Posted by: Johnny M
Very easy to install with the point to point instructions. The Nest is a user friendly and efficient product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product
on May 9, 2019
Posted by: Juanita Sariñana
This is an amazing product! It didn't take long to set up and once it was set up it was up and running. I enjoy the app so that I can monitor my home's intake while I am not there. Great job looking forward to other new and exciting products.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great
on November 15, 2019
Posted by: Eric k........
The brst customer service and simple to install very happy just bought another one and will give to family for Christmas
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Worst experience...not worth my money
on May 8, 2021
Posted by: Crystal
Nest has a mind of its own. Beyond too smart even if you turn off all its functions and use it in manual mode. Save your money and get another programmable thermostat.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 11, 2021
Hi Crystal, thanks for letting us know of the issue with your Nest Learning Thermostat. We apologize for the inconvenience caused by the Auto-Schedule issue.
If you haven't tried yet, performing a factory data reset on Nest Learning Thermostat may help fix the issue. First, it's important that you should remove your thermostat from your account in the app before using this option to reset to defaults. Keep in mind that resetting your Nest Learning Thermostat will erase all data, and we recommend writing down the wiring information so you can easily enter your thermostat's wiring if needed. On your thermostat, go to Settings > Nest settings icon > and then Equipment. You may want to do this for other settings such as system heating type and Safety Temperature as well. To reset your Nest Learning Thermostat, follow the steps below:
- Press on the display for your Nest Learning Thermostat.
- Go to Settings > and then Reset > then choose All Settings.
- You may need to set up your Nest Learning Thermostat after it finishes the reset process.
For your ease of mind, we have a dedicated team of Google Nest support specialists that may assist you with resetting your Nest Learning Temperature. We'd be happy to help if you can reach out to us here: https://support.google.com/googlenest/contactflow
If you haven't tried yet, performing a factory data reset on Nest Learning Thermostat may help fix the issue. First, it's important that you should remove your thermostat from your account in the app before using this option to reset to defaults. Keep in mind that resetting your Nest Learning Thermostat will erase all data, and we recommend writing down the wiring information so you can easily enter your thermostat's wiring if needed. On your thermostat, go to Settings > Nest settings icon > and then Equipment. You may want to do this for other settings such as system heating type and Safety Temperature as well. To reset your Nest Learning Thermostat, follow the steps below:
- Press on the display for your Nest Learning Thermostat.
- Go to Settings > and then Reset > then choose All Settings.
- You may need to set up your Nest Learning Thermostat after it finishes the reset process.
For your ease of mind, we have a dedicated team of Google Nest support specialists that may assist you with resetting your Nest Learning Temperature. We'd be happy to help if you can reach out to us here: https://support.google.com/googlenest/contactflow
Written by a customer while visiting Google LLC
Customer Rating
5
First Nest
on January 12, 2019
Posted by: Anonymous
Can’t believe how easy the install was. Enjoy being able to get the house warm while on my way home
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Superb Home automation
on June 24, 2018
Posted by: Tech guy 1
I Purchased this device because I am away for 10 to 12 hours during the day for work and I need to be able to control the temperature when I’m away from my dog . This device allows me to control the temperature from anywhere if the house gets too hot or too cold . The device is so easy to use and shines above all other types of thermostats .
I would recommend this to a friend!
Written by a customer while visiting Google LLC