Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Better then expected!
on August 29, 2019
Posted by: Kandrsn
I wasn't sure about the Nest when I first purchased it simply because I wasn't sure just how difficult it would be to install and set up. I was pleasantly surprised by the ease of the install as well as the set up. I was able to install the nest in less then 2 minutes and have it up and running in less then 5. It runs very smoothly and is very easy to navigate (which was another fear of mine)
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love it!
on June 14, 2018
Posted by: Surya
Love my nest learning thermostat. Looks so sleek and beautiful. Functions perfectly. Can view and control from smartphone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Installation Is Easy
on October 6, 2019
Posted by: GEILLC
The installation of the Nest Thermostat is easy. Just follow the instructions and the installation should take less than an hour.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Not happy
on June 26, 2021
Posted by: Jake
I bought one nest thermostat. Will connect to WiFi but not my nest app. Spent 2 hours on the phone. Got a new one. Same issue. I know some love the nest. I don’t.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 29, 2021
Hi Jake, thanks for reaching out. We’re sorry to hear that you’re having issues, adding the Nest Learning Thermostat to your Nest App.
If you haven’t tried yet, a quick way to check if the issue might be related to either the Nest app or your mobile phone would be to install the Nest app on another mobile phone or tablet device and try logging in to your account to see if you may be able to set it up properly.
You may also want to check on the following requirements for the best experience in setting up your Nest Learning Thermostat with the Nest app:
A Google Account.
A reliable home Wi-Fi network with an Internet connection.
An Android mobile phone or tablet running Android 6.0 version or later.
An iPhone or iPad with iOS 12.0 version or later.
If the issue remains unresolved, please feel free to contact our support team once more as we may need to have a deeper look at the issue and see how we can improve your experience here: https://support.google.com/googlenest/gethelp
If you haven’t tried yet, a quick way to check if the issue might be related to either the Nest app or your mobile phone would be to install the Nest app on another mobile phone or tablet device and try logging in to your account to see if you may be able to set it up properly.
You may also want to check on the following requirements for the best experience in setting up your Nest Learning Thermostat with the Nest app:
A Google Account.
A reliable home Wi-Fi network with an Internet connection.
An Android mobile phone or tablet running Android 6.0 version or later.
An iPhone or iPad with iOS 12.0 version or later.
If the issue remains unresolved, please feel free to contact our support team once more as we may need to have a deeper look at the issue and see how we can improve your experience here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Wonderful
on January 31, 2019
Posted by: Anonymous
Very user friendly and easy to follow instructions. Looks nice and works well.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Must have
on August 20, 2018
Posted by: Pravinth
Helps you save a lot!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Control your nest
on February 13, 2018
Posted by: Thad
Installing the nest thermostat has allowed me to control my energy consumption anywhere on the go. It's nice to log in and adjust your thermostat. Also gives you a report of how much time your hvac has run
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on May 5, 2020
Posted by: Dan from Texas
The Nest has far exceeded my expectations it has function far beyond my hope it was very simple to install I find myself amazed at the simplistic of its operation
I would recommend this to a friend!
Written by a customer while visiting Google LLC