Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Amazing
on November 13, 2018
Posted by: Anonymous
This is a great product I love being able to control it away from my home. I will be purchasing other nest products soonn.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Not for me
on September 22, 2021
Posted by: Snodawg
I am returning my Nest. As nice as it looks it will not work easily in my environment. I need a thermostat that easily runs my heat pump and furnace either together or separate. Acc heating is very important where I live as well as being able to shut the heat pump off and run only the furnace after the temps get down into single digits or even negative temps. After Thanksgiving I more than likely will not see temps above freezing until March and a heat pump doesn't run well like that. I even had a heat tech out to help get what I wanted out of my new nest, he suggested against it. I will be going with a different brand of smart thermostat that will work easily the way I need it to. Sorry Nest.If you have a heat pump and have extremely cold Winters like I do the Nest Smart Thermostat might not be the right fit for you.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 25, 2021
Hi Snodawg, we appreciate your feedback about the Nest Learning Thermostat. It’s unfortunate to learn that it didn’t work easily with your systems the way you need it. We can see how important it is to easily run your furnace during the extremely cold winter, and we understand and respect your decision to return it.
If you’re willing to give us an opportunity, and to give the Nest thermostat another try, you’re more than welcome to visit us anytime and we’ll definitely do our best to help you, here: https://support.google.com/googlenest/gethelp
If you’re willing to give us an opportunity, and to give the Nest thermostat another try, you’re more than welcome to visit us anytime and we’ll definitely do our best to help you, here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Tim
on April 5, 2018
Posted by: Time
If you want save a little energy replace your old technology to this new nest technology.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Director
on June 11, 2020
Posted by: Mark D.
In the process of upgrading my H VAC system, the need presented for a new Thermostat. I have been strongly looking at WiFi / Smart Thermostats, and after comparing the options decided on The NEST 3rd Generation. The set up app was a bit confusing as in my case the company installing the Central Air unit needed to pull a brand new 18/5 thermostat wire. This aside the Unit is Fantastic!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Don’t care for them
on July 14, 2021
Posted by: Joywelsh
Sorry - it’s probably my age - but I don’t care for the Nest. There was nothing wrong with setting a thermostat to what you wanted it on
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 18, 2021
Hi Joywelsh, thanks for taking the time to share your feedback with us. We appreciate you for choosing Nest Learning Thermostat to provide comfort in your house. We value your feedback as we are always working to improve our products and services. If you have any questions or you need assistance, feel free to reach out to our support team. We’d be happy to help here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostat, Great Temps!
on June 7, 2018
Posted by: AJax2012
Absolutely fantastic! I almost always feel comfortable when I'm at home, no matter what room I'm in. I occasionally have problems when I stay home from work for one reason or another that it changes to eco mode, but that's not a big problem; I can usually fix it by just touching the thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to install
on April 4, 2020
Posted by: Bonnie G
So happy I purchased the Nest. I think it works better than my replacement. Highly recommend
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
I bought two.
on April 1, 2018
Posted by: Kaleb H.
Easy to install w/great instructions and support. Great experience in just a day.
I would recommend this to a friend!
Written by a customer while visiting Google LLC