Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Nesting perfectly
on August 7, 2018
Posted by: SACLV
This is the second home that I’ve had nest thermostats. So easy to read and to use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostat
on May 15, 2018
Posted by: rmh2280
I love this thermostat. It works great. It's awesome to be able to control your thermostat while you are away from the home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
A great investment
on January 8, 2019
Posted by: Anonymous
The nest thermostat has really Help me take control of my Energy usage. It is very intuitive
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
This is an amazing product
on September 5, 2019
Posted by: OldUncleJohn
Than you Nest for ease of access. Clear and concise installation instructions. Please keep doing what you all are doing!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product
on May 23, 2018
Posted by: JupiterXXV
The Nest is very easy to set up an even easier to use. Great app and it adjusts over time. I also like option to use a face plate or just the Nest.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use
on December 28, 2018
Posted by: Anonymous
Setting up the thermostat was a breeze as there are many resources that Nest provides to help. I initially purchased this to replace my apartment’s thermostat which didn’t have a schedule function. It handled the functions perfectly and I loved being able to control it while out of the home. I’ve since moved into a house and removal/re-installation was again a breeze. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Unsure
on December 28, 2021
Posted by: Brandon
Not really digging it after a few weeks. I’ve turned off all of the learn features and it still won’t hold the temperature I choose. It’s 20 degrees outside and I work outside every day. Every time I come home from work it had dropped from the temperature I’ve selected about 15 degrees. When I pick a temp I want it there all the time… whether I’m home or not. I don’t care what my utilities cost. Ill flip that bill anytime. I’ve changed every setting… still does it. I miss my dumb thermostat. Can’t say I’d recommend this. I don’t want to walk into a cold house everyday unless it’s summertime. Wish it would just hold a temp, and not try and track my life habits and whereabouts. Two stars was me being generous. Half tempted to replace it.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 31, 2021
Hi Brandon, we appreciate your feedback about the Nest learning Thermostat, and we’re sorry to hear that it won’t hold the temperature you choose.
Nest thermostat changes its temperature automatically due to some factors like schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. You have an option to use it as a traditional programmable thermostat, and you can manually set the temperature and create your schedules for the thermostat to follow. Besides turning off the Auto Schedule feature, we also suggest turning off your Home/Assist, and clearing the existing schedules by selecting Settings > Reset > Schedule > Reset again.
If additional help is still required after the simple steps above, we’d like to investigate the reasons behind this issue. Please visit us anytime and we’ll find a way to help improve your experience here: https://support.google.com/googlenest/gethelp
Nest thermostat changes its temperature automatically due to some factors like schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. You have an option to use it as a traditional programmable thermostat, and you can manually set the temperature and create your schedules for the thermostat to follow. Besides turning off the Auto Schedule feature, we also suggest turning off your Home/Assist, and clearing the existing schedules by selecting Settings > Reset > Schedule > Reset again.
If additional help is still required after the simple steps above, we’d like to investigate the reasons behind this issue. Please visit us anytime and we’ll find a way to help improve your experience here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermostat
on July 19, 2019
Posted by: LindaLee
The nest is so easy to use and I love the looks of the thermostat. I also like that I can adjust the temperature from anywhere in the house or away from my home using my cell phone, great feature. Wish I would have purchased one sooner as my old thermostat was to hard to set and/or adjust.
I would recommend this to a friend!
Written by a customer while visiting Google LLC