Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Easy
on March 23, 2020
Posted by: Jon.
From installation to set up...easy is the best way to describe the process.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
First Smart Home Device
on January 29, 2018
Posted by: Bette Realtors
I love our new Nest thermostat! Blown away with how easy the install was. I'm fairly handy but this was easy enough for anybody to accomplish and can be done in 30 minutes. Connecting to my Iphone was also very intuitive. We installed this in our real estate office yesterday and I'm quite sure it will be a fabulous talking point with our clients.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
New Nest!
on March 26, 2021
Posted by: Hallway
Our son had to help us with the devicel It tended to want to go hotter! That is now solved!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great as always
on July 4, 2020
Posted by: Bhullar
Great product
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest
on September 4, 2019
Posted by: CGood
I really like my Nest. It was easy to install and set up, works great best feature is the filter notification.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
An easy option
on January 9, 2019
Posted by: Anonymous
I feel like, no matter your skill level, if you are comfortable watching a video or following the detailed instructions via their app, you can install this yourself. Their FAQ and Google are really well populated with helpful information should you run into trouble or have questions.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
UI/UX is Terrible!
on March 31, 2021
Posted by: smiller8892
Ignore the 5 stars, can't get rid of them. My review is 1 star below the 5 stars. This device is easy to install but after that trying to program it is nearly impossible. They could not have designed a less intuitive interface! Nest user interface is like a jig puzzle. I had to call Google 3 times to get basic things done (3 total hours). Each Rep said they get a lot of calls from customers on the same things. Make the UI intuitive, easy to understand and friendly. Come on, you are Google!!!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 2, 2021
Hi smiller8892, thanks for sharing your feedback. We´re sorry to hear that Nest Learning Thermostat didn´t meet your expectations and for falling short on your support needs.
We understand that making use of all the features for your Nest Learning Thermostat can be overwhelming and even complicated for some users. However, we request for your patience and understanding since we may need to take a closer look at what may be causing the issue for your Nest Learning Thermostat and figure out a way to provide you with a better experience. We´ll take the details of your feedback into consideration and pass it along to our engineers as it can definitely help us improve our products and services.
If you have any questions or concerns you may need help, please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
We understand that making use of all the features for your Nest Learning Thermostat can be overwhelming and even complicated for some users. However, we request for your patience and understanding since we may need to take a closer look at what may be causing the issue for your Nest Learning Thermostat and figure out a way to provide you with a better experience. We´ll take the details of your feedback into consideration and pass it along to our engineers as it can definitely help us improve our products and services.
If you have any questions or concerns you may need help, please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
UPGRADE
on August 6, 2020
Posted by: Triniboy
I wanted to upgrade my old Honeywell thermostat with something new. I was a bit apprehensive because my old system only had 2 wires and I wasn't sure if it would be compatible. After a brief youtube video, I was able to set up the nest do a test run and it worked perfectly. I have a heat only system.
I would recommend this to a friend!
Written by a customer while visiting Google LLC