Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Sleek, easy to use & intuitive
on September 8, 2019
Posted by: RubenA
Great out of box experience (like buying a new smartphone). The step by step setup process through the app was very easy to follow with visuals. I installed it with no issues.
The setup within the thermostat itself was a fun experience navigating the features and settings by turning the dial and "clicking" by pressing it. I was done with the settings within the first attempt. A great experience!
The setup within the thermostat itself was a fun experience navigating the features and settings by turning the dial and "clicking" by pressing it. I was done with the settings within the first attempt. A great experience!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on March 20, 2019
Posted by: Big Lew
I can adjust the thermostat on my way home or when I’m away to save energy and fuel. It has saved me money by adjusting the thermostat to the outside whether
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
You cannot mess up the installation
on August 24, 2020
Posted by: Rick Ward
I was really excited to get this thermostat because it turned some ugly box on my wall into a thing of beauty. To this day I can’t even program the clock on my microwave, but following the instructions on the website, this was super easy to install and actually fun. Now that it’s been operating for a few days, I don’t know what I did without it. No more trips down the hall to change a setting.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love Nest
on March 22, 2018
Posted by: Patricia S
My family recently had to purchase a new furnace. We decided to purchase a nest thermostat too. My husband and I dreaded the thought of tackling the install. But much to our surprise it was so simple! Then there was the set up. Again, simple. We are loving this new upgrade to our home. We travel a bit and it’s so easy to double check and set the temp from our smartphones. I wholeheartedly recommend upgrading your home thermostat to a Nest.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
So far, so good
on February 3, 2018
Posted by: Norris
The installation was super easy. Setup too. I just got it so I don't know how much I'm saving or how long this will last, but based on my Nest Cam I'm pretty optimistic.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Great but a pain to configure other users
on March 31, 2021
Posted by: Homeowner
Instead of just using the nest app to add users, you need to also add google home (and perhaps additional google accts). The thermostat is nice but google makes controlling it difficult.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, April 2, 2021
Hi Homeowner, thanks for reaching out. We apologize for the inconvenient experience of having to set up your accounts on both the Nest app and Google Home app for the Nest Learning Thermostat.
We understand that using both apps can be intimidating. However, you get the benefit of fully controlling all the features for your Nest thermostat using the Nest app, and the added benefit of using Google´s ecosystem, security features and cloud storage.
If you have any questions or if you would like to have one of our support specialists provide you with a detailed guide on the features for both the Nest app and Google Home app, we´d be happy to help you. You´re more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
We understand that using both apps can be intimidating. However, you get the benefit of fully controlling all the features for your Nest thermostat using the Nest app, and the added benefit of using Google´s ecosystem, security features and cloud storage.
If you have any questions or if you would like to have one of our support specialists provide you with a detailed guide on the features for both the Nest app and Google Home app, we´d be happy to help you. You´re more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
on April 27, 2019
Posted by: Frogmam
Looks great works great!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
New Nest Thermostat
on June 10, 2020
Posted by: Charlie Wing
We recently purchased a new Carrier A/C Unit for our Mobile Home. The Nest Thermostat came as part of the the package. The application was easy to download on my iPhone and set up. The Nest Thermostat is working fine and is easy to operate from both my iPhone and the thermostat itself. I had been researching thermostats before the purchase and with the Nest Thermostat it was easy an easy decision.
I would recommend this to a friend!
Written by a customer while visiting Google LLC