Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Top notch
on November 26, 2018
Posted by: Anonymous
Best smart thermostat on the market
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on June 30, 2019
Posted by: Brent675
A sleek, easy to install smart thermostat to maximize the efficiency of your HVAC system. We actually have the temperature set to a more energy efficient setting, so we’re saving money too.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Set up issues
on April 10, 2021
Posted by: Smith
Not at all intuitive. Online apps don’t seem to help very much. Very difficult to set a schedule. Hard to understand whether they learning thermostat part will override the schedule that I sent. Total lack of an online “how to“ manual would be a big help if it was added
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 15, 2021
Hi Smith, thanks for sharing some insights. We’re sorry to hear that you had such a difficulty with the Nest Learning Thermostat and that it didn’t meet your expectations.
Nest thermostats have been designed to learn from your temperature preferences to keep your indoor temperature at a level you're comfortable with regardless of the outdoor temperature. However, you can turn off its learning feature to use the thermostat as a programmable thermostat while still making use of all other features. Here's how:
On the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings, and then Auto-Schedule.
- Tap the switch to turn it off.
On the Nest thermostat:
- Press the ring and choose Settings, and then Nest Sense, and then Auto Schedule, and then Off.
We also suggest clearing all the automatic schedules created by this feature so that the thermostat doesn't kick in based on these schedules. Once cleared, you can create your own schedules. To clear the schedules: On the thermostat, select Settings > Reset > Schedule > Reset > Turn the ring to complete the reset.
Your feedback matters to us as we're always on the look-out for ways to improve our products. If you need any help with your Nest thermostats, please don't hesitate to contact us here: https://support.google.com/googlenest/gethelp
Nest thermostats have been designed to learn from your temperature preferences to keep your indoor temperature at a level you're comfortable with regardless of the outdoor temperature. However, you can turn off its learning feature to use the thermostat as a programmable thermostat while still making use of all other features. Here's how:
On the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings, and then Auto-Schedule.
- Tap the switch to turn it off.
On the Nest thermostat:
- Press the ring and choose Settings, and then Nest Sense, and then Auto Schedule, and then Off.
We also suggest clearing all the automatic schedules created by this feature so that the thermostat doesn't kick in based on these schedules. Once cleared, you can create your own schedules. To clear the schedules: On the thermostat, select Settings > Reset > Schedule > Reset > Turn the ring to complete the reset.
Your feedback matters to us as we're always on the look-out for ways to improve our products. If you need any help with your Nest thermostats, please don't hesitate to contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Super Cool
on January 11, 2019
Posted by: Anonymous
Detailed installation instructions, cool look, motion detectable, awesome display options, WiFi compatible with App!! The Nest Thermostat exceeded my expectations! Besides everything I listed above, it is saving me money daily! How much more could one ask for?
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Review
on January 31, 2019
Posted by: Anonymous
My experience with Nest Learning Thermostat has been and is great. It is a good product to upgrade to. Over the time it's been install I've reduced my energy consumption.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Term - an energy saver
on February 9, 2018
Posted by: magilla
The Nest thermostat has been a welcomed addition to home since it was installed. Love the smart tech and how it learns from the user and saves energy as it's in use - thinking.... The green leaf idea showing is cool, letting u know ur saving energy at that moment and or during that time frame. Love being able to program different days with diff temps as my schedule varies. Also love the ease of the Nest app.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Efficient thermostat
on December 27, 2018
Posted by: Anonymous
I love the ease of using this thermostat. Makes my home comfortable all the time.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent support
on April 3, 2019
Posted by: KBauce
I have to say I’ve had nothing but positive experiences with my thermostat thus far. I replaced my gen 2 with this thanks to nest support. I’d definitely recommend this unit and nest as a company!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC