Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Works Great
on February 22, 2018
Posted by: Ashley
I love this product, it works great. The installation was very easy.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
new thermostat
on February 20, 2020
Posted by: cwj2333
I received a nest 3 gen thermostat for a Christmas present, my first thought was good, I needed to update the thermostat I have. The thermostat works great, however It did take nearly 3 hours to install, with over 2 hours on the the phone with tech support.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on January 15, 2019
Posted by: Anonymous
Happy with my new thermostat highly recommend anyone to buy it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on August 12, 2018
Posted by: Nelson Bermudez
One of the best
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Amazing!
on May 22, 2018
Posted by: Dayanie
I love how easy it was to install it and how amazing it looks on our wall! The app is amazing!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
New to Nest but..
on May 17, 2020
Posted by: Fla Home
We have had the Nest for 5 days and love all the features, the away sensor keeps the home at an affordable level by showing us the green eco leaf makes us more aware of energy consumption.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great thermostat
on September 27, 2020
Posted by: Joe W
Works great either manually or via app, easy to use, love the eco feature.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Issues with internal battery
on July 10, 2021
Posted by: Pauline
I can only give this 3 stars, I love just everything about this but, if your nest goes off line don’t put off getting it back online. We weren’t going to the lake house due to the pandemic so our nest being off line wasn’t a problem, we were home. Well, Nest doesn’t say that your Nest will keep trying to connect to your internet, which will wear down the internal battery and when it gets below 38.6% your Nest will stop working. Yes, it was still under warranty, but that becomes a hassle in itself, and guess what, tonight it went offline again. Did my Nest app send a notice? No! Thankfully someone in the house noticed, will be calling tomorrow!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 12, 2021
Hi Pauline, thanks for sharing your experience. We're sorry to hear that your Nest Learning Thermostat keeps getting offline. We understand how important it is to keep the thermostat connected to your Wi-Fi to utilize all of its features.
If your Nest thermostat isn't receiving enough power from your system wires and a common(C) wire is not connected to the thermostat, it will slowly start draining the battery which may result in an unexpected shutdown or disconnecting itself from your Wi-Fi network to preserve power. It may also be related to Wi-Fi connectivity issues where the battery drains due to the network usage of the device.
You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.
Please contact us on Google Nest Support page for further examination and troubleshooting about the issue. Here’s the link: https://support.google.com/googlenest/gethelp
If your Nest thermostat isn't receiving enough power from your system wires and a common(C) wire is not connected to the thermostat, it will slowly start draining the battery which may result in an unexpected shutdown or disconnecting itself from your Wi-Fi network to preserve power. It may also be related to Wi-Fi connectivity issues where the battery drains due to the network usage of the device.
You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.
Please contact us on Google Nest Support page for further examination and troubleshooting about the issue. Here’s the link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC