Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Nest thermostat
on September 18, 2018
Posted by: RayC.
This is the best thermostat on the market. It learns so fast, you don’t have to do anything. Great product
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Constantly disconnected from wifi
on September 17, 2021
Posted by: Cheeseheadfan
I’m not a fan of the nest thermostat right now. We’ve installed it correctly but it continues to disconnect from the wifi. The wifi is working correctly as everything else connected to it doesn’t disconnect. What is the point of having this if the main purpose is to be able to turn it on or off whilst out of town!! Highly contemplating going back to the old thermostat that works.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 20, 2021
Hi Cheeseheadfan, thanks for sharing your experience. We understand how important it is to control your Nest Learning Thermostat remotely. We apologize if you’re experiencing connectivity issues.
If you haven’t yet, we suggest to check the following:
- Check for possible congestion with your Wi-Fi network.
- Check for possible interference, as thick walls and other devices in your home may weaken Wi-Fi signals.
- Bring your Nest Learning Thermostat closer to your router to get better signal reception from your router.
- If you have a dual band router, try setting up your Nest Learning Thermostat on either the 2.4GHz or 5GHz bands and see which band is more stable.
If the issue still persists, we suggest contacting our support team, so we can take a closer look at your device. You can reach out to us using this link: https://support.google.com/googlenest/gethelp
If you haven’t yet, we suggest to check the following:
- Check for possible congestion with your Wi-Fi network.
- Check for possible interference, as thick walls and other devices in your home may weaken Wi-Fi signals.
- Bring your Nest Learning Thermostat closer to your router to get better signal reception from your router.
- If you have a dual band router, try setting up your Nest Learning Thermostat on either the 2.4GHz or 5GHz bands and see which band is more stable.
If the issue still persists, we suggest contacting our support team, so we can take a closer look at your device. You can reach out to us using this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Wonderful
on November 14, 2019
Posted by: Mnborn71
First bill came and I was excited. Loving the smooth graphics and look
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
It Just Works
on January 12, 2019
Posted by: Anonymous
It is rare that sophisticated technology is combined with beautiful and elegant packaging and intuitive human interface. The Nest Learning Thermostat is all of that.
In my experience with this product, I found no weaknesses in packaging, product design, ease of installation and setup, performance, and interface to my other smart home products.
I give this a solid 10/10!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on December 8, 2018
Posted by: Anonymous
Fairly easy to install and operate
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Classy & Functional Product
on February 28, 2020
Posted by: DASmith
We had to replace two thermostats in the house that were not functioning well and chose the Nest Pro thermostats. We loved the functionality so much, we updated the remaining three thermostats. The functionality is great and we love being able to control the temperature from our phones.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Learning Thermostat
on February 26, 2020
Posted by: Steven D. H.
As a non-technical person, a learning piece of hardware is a welcome product. Still need to work with it to maximize the benefits it offers. The real test results will show up in the utility bill amounts. I'm convinced the new Nest will & must offer lower heating & cooling bills over an older, hard-to-program thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Very Good
on April 27, 2018
Posted by: JONATTAN
Great technology. The only difficult task is to set the auto on/off thermostat. Also with the timer.
I would recommend this to a friend!
Written by a customer while visiting Google LLC