Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Better than what I expected
on August 8, 2018
Posted by: BigD
It's smooth and easy to learn. Easy and friendly android app....no fuzz no mess. Easily recommendable!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Very effective device
on August 1, 2018
Posted by: PattyPalafox13
I was surprised to have saved 100 dollars on my electricity bill. Better than I expected
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love the Nest
on February 18, 2019
Posted by: Anonymous
The weekly use data is interesting to look at. I have already used the remote feature to turn the heat down while on vacation and turned it back up when our plane landed so the temperature was perfect when we walked in the door.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Unfortunately not as advanced as advertised
on March 2, 2021
Posted by: Disappointed in NC
I have a dual fuel system according to the learning thermostat. Unfortunately, unlike my old less than 20 dollar thermostat, the learning thermostat dollar doesn't know to automatically use the alternate heat when raising the temperature by more than 2 degrees You can change the temperature threshold for when to use heat pump and when to use alternate heat, you can set to always use alternate heat... oil is expensive. and you can set it to never use alternate heat. It's a shame that there's no way to tell it to use it when you turn the heat up more than 2 degrees, although a standard thermostat knows this... I'm very disappointed in this product, not a good value for the money.
No, I would not recommend this to a friend.
Response from Google LLCBy Oliver, Google Customer Care, March 5, 2021
Hi there, Oh no! We´re sorry to hear about your difficulty in controlling the auxiliary heating with Nest Learning Thermostat.
We understand Auxiliary heating can be an expensive but necessary solution for your home. For this reason, your Nest Learning Thermostat comes with a Heat Pump Balance feature that lets you control and manage how you want to use your auxiliary heating. To change the Heat Pump Balance for your Nest Learning Thermostat, simply these steps using either the Nest Thermostat display or the Google Home app and select your preferred setting (Max Comfort, Max Savings, Balanced and off):
With your thermostat:
- Press your thermostat ring to open the Quick View menu.
- Select Settings Nest settings icon.
- Select Nest Sense.
- Select Heat Pump Balance, then choose the setting you want.
With the Home app:
- Select your thermostat.
- Tap Settings.
- Open Temperature Preferences.
- Select a Heat Pump Balance setting.
To get the best savings, we recommend choosing Max Savings for the Heat Pump Balance feature. You´re more than welcome to contact our support team if you will have any difficulty setting up auxiliary heating with Nest Learning Thermostat. Feel free to reach out to us here: https://support.google.com/googlenest/gethelp
We understand Auxiliary heating can be an expensive but necessary solution for your home. For this reason, your Nest Learning Thermostat comes with a Heat Pump Balance feature that lets you control and manage how you want to use your auxiliary heating. To change the Heat Pump Balance for your Nest Learning Thermostat, simply these steps using either the Nest Thermostat display or the Google Home app and select your preferred setting (Max Comfort, Max Savings, Balanced and off):
With your thermostat:
- Press your thermostat ring to open the Quick View menu.
- Select Settings Nest settings icon.
- Select Nest Sense.
- Select Heat Pump Balance, then choose the setting you want.
With the Home app:
- Select your thermostat.
- Tap Settings.
- Open Temperature Preferences.
- Select a Heat Pump Balance setting.
To get the best savings, we recommend choosing Max Savings for the Heat Pump Balance feature. You´re more than welcome to contact our support team if you will have any difficulty setting up auxiliary heating with Nest Learning Thermostat. Feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to setup and easy to use.
on January 7, 2019
Posted by: Anonymous
I looked at a few thermostats and this one was my choice. I know there are some out there which have more controls but I needed something simple to operate yet smart. The display is outstandingly sharp and I especially like it when it goes on when I approach it. The smooth dial for setting the temp is nice and even tells me how long before it reaches the new temperature. My wife loves it too!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Gen3 user
on October 20, 2018
Posted by: Anonymous
Get this thing! And get the optional sensors for other areas of your home. Works better than advertised. Dropped my electric bill substantially and improved the comfort of our home! Makes me wonder how engineers ever thought one thermostat/sensor could ever effectively control an entire house.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Business Analyst
on March 19, 2018
Posted by: Business Analyst/PMP
I love this product ! Keep up the good work ! Easy to install and easy to use ! Great process documentation! I love the convenience of the product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Worth the investment!
on June 15, 2020
Posted by: Vicky M
The google nest learning thermostat is user friendly and the easier technology to use by any teen and adult in the house. The installation is done by downloading the app and it has step by step instructions to complete. I am a female 50+ and I was able to successfully install this thermostat, test it and maintain the operations myself.
I would recommend this to a friend!
Written by a customer while visiting Google LLC