Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
5
Technology made simple
on April 19, 2018
Posted by: Victor1
Nest smart thermostat has been a much needed upgrade. This system is super easy to use and just fun.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Every home or office should have one.
on November 13, 2018
Posted by: Anonymous
I am very pleased with my Nest Learning Thermostat. It is very easy to install and use. I love that I can adjust the temperature from my phone on my way home so my house is nice and comfy when I arrive. It has also lowered my energy usage which saves me money and is good for the planet.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on August 8, 2019
Posted by: Stewart P
This device is easy to set up and use. It is easy to make any adjustments and will make adjustments for you to help save money and energy.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Thumbs Up Purchase
on March 12, 2018
Posted by: R. Ellis
Nest worked right out of the box and has been saving us money ever since. How fun to stop for dinner a hundred miles from home and set Nest to bring the temperature to our usual setting. We love this appliance!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Not amenable to multiple users
on November 18, 2021
Posted by: caranalogy
Works great, unless you want to link more than one users moblie device. Supposedly that's possible, but not well documented how to do it and requires multiple, disjointed, sequential steps across both devices.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 19, 2021
Hi caranalogy, thanks for giving us your feedback on Nest Learning Thermostat. We’re glad that it works great, but are sorry to hear of your difficulty with linking more than one user’s mobile device. We appreciate your input as it will help us improve our products and services, including our help sites.
If you have multiple people in your non-migrated Nest household who need access to your Nest devices, create a Family account and have them use their own password and email. Remind them to sign up for 2-step verification. Do not share your personal credentials with anyone, even family members. Sharing an account email and password is not only unsecure, it can cause your Google Nest products to not switch their behavior as normally expected.
You can invite your friends and family to share access to your home. Each person will be able to sign in with their own account and use the Nest app on their phone to view and use the Nest products in your home. With Family accounts, you can let other people share access to your home and your Nest products in the Nest app. Depending on the level of shared access you choose, people you invite can add, remove, and control Nest products in the Nest app. Check out this link to learn more: https://support.google.com/googlenest/answer/9304271
If you have any questions or concerns about the Nest thermostat, feel free to contact us anytime here: https://support.google.com/googlenest/gethelp
If you have multiple people in your non-migrated Nest household who need access to your Nest devices, create a Family account and have them use their own password and email. Remind them to sign up for 2-step verification. Do not share your personal credentials with anyone, even family members. Sharing an account email and password is not only unsecure, it can cause your Google Nest products to not switch their behavior as normally expected.
You can invite your friends and family to share access to your home. Each person will be able to sign in with their own account and use the Nest app on their phone to view and use the Nest products in your home. With Family accounts, you can let other people share access to your home and your Nest products in the Nest app. Depending on the level of shared access you choose, people you invite can add, remove, and control Nest products in the Nest app. Check out this link to learn more: https://support.google.com/googlenest/answer/9304271
If you have any questions or concerns about the Nest thermostat, feel free to contact us anytime here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great upgrade
on April 5, 2018
Posted by: shortblondehair
I bought my Nest thermostat to upgrade from a standard old thermostat. Installation was very easy, and it looks great on the wall. I like the learning feature, where it can figure out what temperature to set your house at to save money. It is working great, and I'm glad I bought it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Low Battery Issues
on June 10, 2021
Posted by: Marc
I’ve owned the Nest Learning Thermostat for around 4 years. No C-wire since the day I installed it. Suddenly 4 years later it will no longer maintain a charge. I have to take it off of the wall and charge it with a USB cable. So I go and buy another Nest Learning Thermostat thinking that would solve the problem. Nope. New unit also has a low battery warning. I called technical support and spent 45 minutes making no progress on the issue. Is it WiFi related? Did Google push a faulty software update? No idea. Nothing has changed on my end and now I own 2 Nest Learning Thermostats with the exact same low battery issue. So now I’m crawling around the basement trying to figure out if there is any way to run a C wire. Without that, the Nest Learning Thermostat will not communicate with the Nest app nor will the display work. Pretty strange that there were never any problems with the thermostat for 4 years. That’s my hint for the engineers and developers over at Google.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Revolutionary
on November 16, 2018
Posted by: Anonymous
That’s a strong word, but the Nest thermostat has changed everything for us. We have a noticeable drop in our energy use and the house is more comfortable when we are there. It’s a win/win. I think we will have our Nest paid for by energy savings within 6 months easily.
I would recommend this to a friend!
Written by a customer while visiting Google LLC