Customer reviews from Google LLC
Google - Nest Learning Thermostat - 3rd Generation
Average customer rating
4.9
(18,761 Reviews)
Rating breakdown 18,761 reviews
5 Stars
17,411
4 Stars
1,074
3 Stars
119
2 Stars
55
1 Star
102
98%of customers recommend this product.
(
18,460 out of
18,761)
Customer Reviews for Google - Nest Learning Thermostat - 3rd Generation
Customer Rating
3
So far its okay
on November 18, 2021
Posted by: mpritt56
I am still new to this thermostat and so far it has been okay. not sure if it is still "learning" or i dont have settings right but it will go into eco mode when we do not intend it to, also wish there was a way we could set a minimum temperature when it goes into eco mode.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, November 19, 2021
Hi mpritt56, thanks for sharing your feedback with us about the Nest Learning Thermostat, and we’re sorry to hear that it goes into eco mode when you don’t intend it to.
The thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. You have an option to use it as a traditional programmable thermostat. You can manually set the temperature and create your schedules for the thermostat to follow. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also suggest turning off your Home/Assist, and clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
Also, to learn about Eco Temperatures and how to change settings, please visit this link that might be helpful: https://support.google.com/googlenest/answer/9245535
If you’d like to reach out to us for a closer look, we’re always available here for your support needs: https://support.google.com/googlenest/gethelp
The thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. You have an option to use it as a traditional programmable thermostat. You can manually set the temperature and create your schedules for the thermostat to follow. Here’s how:
With the Nest app:
- Open the Nest app and select your Nest thermostat.
- Select Settings and then Auto-Schedule.
- Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings and then Nest Sense and then Auto-Schedule and then Off.
We also suggest turning off your Home/Assist, and clearing the existing schedules by selecting Settings, then Reset, then Schedule and Reset again.
Also, to learn about Eco Temperatures and how to change settings, please visit this link that might be helpful: https://support.google.com/googlenest/answer/9245535
If you’d like to reach out to us for a closer look, we’re always available here for your support needs: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Terrible directions
on September 22, 2021
Posted by: roray
The directions are completely worthless, and there is virtually no support at all. If the setup doesn't exactly match your old thermostat, you are on your own or forced to hire a professional. Every other competing product offers comprehensive directions, and/or customer support. If there was something below 1 star, I would choose that.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 25, 2021
Hi roray, thanks for sharing your feedback about the Nest Learning Thermostat, and we’re sorry to learn that the setup directions aren’t comprehensive enough for you. We understand the convenience of having customer support whenever you need it, and this is why we have our dedicated team always available for you. If you still need help with the setup, or if you have any concerns about the features and performance of your thermostat, please let us know anytime here and we’d be happy to help: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
So easy to install
on August 11, 2018
Posted by: Profdpitt
The Next thermostat came in quality packaging that was easy to open. Instructions were clearly stated. All tools needed were included in the kit. This installation was the easiest I have ever experienced for such a device. This makes me feel much more confident about the quality of the thermostat itself.
Our power company offered special pricing. If you have the opportunity, purchase this device.
Our power company offered special pricing. If you have the opportunity, purchase this device.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Works great
on April 4, 2020
Posted by: Alag
I love our nest thermostat and how easy it is to use it. It switches from cooling to heating automatically which is also nice, plus it looks great!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Looks nice and easy to use
on December 5, 2018
Posted by: Anonymous
Nest was really easy to install and easy to use. There are a lot of rebate programs to subsidize the cost.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Google Nest
on March 7, 2021
Posted by: Christine S.
I love that it learns. It is great! Also love the app to be able to control the temp from upstairs. Great product and highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Perfection!
on April 7, 2018
Posted by: Mspada
I can see myself using this thermostat for a very long time. It's efficient ,quick , and has everything I need. It saves me tons of money and I'm slowly going to integrate a lot more things around the house.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to Install
on March 31, 2018
Posted by: Middleagedwoman
Easy to install and use. Requires no special skills and it's great to be able to control settings remotely.
I would recommend this to a friend!
Written by a customer while visiting Google LLC