Customer reviews from Western Digital
WD - Blue 500GB Internal SATA Hard Drive for Desktops
Average customer rating
2.3
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
8
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for WD - Blue 500GB Internal SATA Hard Drive for Desktops
Customer Rating
1
Very short lived drive
on October 14, 2021
Posted by: steved123
Ordered 9/1/2021. Delivered 9/9/2021. Failed 10/12/2021
Response from Western DigitalBy SM OLS Team, October 15, 2021
Hello,
We are sorry to hear about your user experience with WD Blue and appreciate your time providing this review and bringing this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Blue and appreciate your time providing this review and bringing this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
wast of money
on October 25, 2022
Posted by: jozo bubnjar
Problems on Win10. Allways "disconnect", report bad sectors, but ok work on win 7
Response from Western DigitalBy SM OLS, October 26, 2022
Hello,
We're sorry to hear your user experience with the WD Blue Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive has behaving abnormally up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear your user experience with the WD Blue Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive has behaving abnormally up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
1
Failarity
on November 21, 2024
Posted by: salahadin
We are using the WD5000AZLX model. I don't know why most of these products fail compared to others like Toshiba and Seagate. We are countering Windows 10 OS failures, hard disk damage, and other issues. I'm not happy with your products.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, November 26, 2024
Hello,
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. We take customer feedback seriously and strive to provide reliable solutions.
Please get in touch with our technical support team by opening a ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible with error screenshots. We will certainly look into the matter to resolve the issues at the earliest.
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. We take customer feedback seriously and strive to provide reliable solutions.
Please get in touch with our technical support team by opening a ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible with error screenshots. We will certainly look into the matter to resolve the issues at the earliest.
Written by a customer while visiting Western Digital
Customer Rating
1
Dead after 4 months of use
on October 18, 2024
Posted by: chong
My previous WD drive works over 10 years and starts to show read errors this year. So I purchase this new drive, it is dead after 4 months of use, and now I lost all my data.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, October 22, 2024
Hello Chong,
We're sorry to hear your user experience with the WD Blue PC Desktop Hard Drive. Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation, a faulty cable or power connecter, an internal drive not seen by BIOS.
To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You can also open a support ticket in brief with possible error screenshots at https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
We're sorry to hear your user experience with the WD Blue PC Desktop Hard Drive. Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation, a faulty cable or power connecter, an internal drive not seen by BIOS.
To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You can also open a support ticket in brief with possible error screenshots at https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Customer Rating
1
Configuring the two new WD 500 GB hard for useage!
on December 11, 2023
Posted by: Larry Airline
Verified Purchase:Yes
Unable to configure the WD 500GB hard drive for usage on a Windows 11 computer. Would like much assistance. To whom should I address this issue with. I will be standing by for your response!
Response from Western DigitalBy SM OLS, December 14, 2023
Hello,
We are sorry to hear about your user experience with Western Digital WD 3.5in PC and appreciate your time providing this review and bringing this matter to our attention.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with Western Digital WD 3.5in PC and appreciate your time providing this review and bringing this matter to our attention.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Doesnt show up in bios
on December 28, 2024
Posted by: Fang89
New disc not recognized by bios in new pc build on asus prime x870-p wifi csm motherboard. Power is on as disc spins up but not recognised by bios so cannot troubleshoot.
Response from Western DigitalBy SM OLS, March 3, 2025
Hi Fang89, We apologize for the inconvenience and delayed response. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You can open a support ticket at https://support-en.wd.com/app/ask/session/ with detailed information ,the customer support team get back to you in a earliest possible time.
You can open a support ticket at https://support-en.wd.com/app/ask/session/ with detailed information ,the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Posted by: Tom in Humble, TX
Verified Purchase:Yes
The WD Blue installed seamlessly and works seamlessly in our Dell T7500.
Written by a customer while visiting Western Digital
Customer Rating
1
Defective
on June 18, 2021
Posted by: K....
Product arrived defective and was returned for a full refund
Response from Western DigitalBy SM OLS Team, July 13, 2021
Hi K....,
We're sorry to hear about your user experience with the WD Blue Hard Disk Drive and appreciate your time in providing this review.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would like to get the chance to make this right. If you face any issues with any WD product in the future again, we request you give us a call and provide your details so that we can isolate the issue and provide an appropriate resolution.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Blue Hard Disk Drive and appreciate your time in providing this review.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would like to get the chance to make this right. If you face any issues with any WD product in the future again, we request you give us a call and provide your details so that we can isolate the issue and provide an appropriate resolution.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital