Customer reviews from swann.com
Swann - Wireless Door Chime with Mains Power - Glossy Cream, Silver
Average customer rating
3.1
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
3
1 Star
9
67%of customers recommend this product.
(
6 out of
9)
Customer Reviews for Swann - Wireless Door Chime with Mains Power - Glossy Cream, Silver
Customer Rating
1
Swann song.... like missing guests or deliveries get this...
on March 3, 2017
Posted by: Swann Song
Control board in reciever died at 4 months in... Replacement died at 3 weeks in... gave up... many other reviews on internet have reported same issue.. google search before blowing cash...
Written by a customer while visiting swann.com
Customer Rating
1
Defective in a little over a year
on December 27, 2016
Posted by: Sad buyer
1 year warranty with the inside unit dying in little over one year
Written by a customer while visiting swann.com
Customer Rating
1
Door chime
on December 25, 2019
Posted by: Tetally Disappointed
from Perth, Western Australia
Don't waste your hard earned money. I always try to support Australian businesses but this is a cheap product. Read other reviews, same issue as ours. Thumbs Down!!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 31, 2019
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Wireless Door Chime. We will share your feedback with our product development team to help the later development of our future products.
Please know your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Wireless Door Chime. We will share your feedback with our product development team to help the later development of our future products.
Please know your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
not good
on July 7, 2020
Posted by: avaz
from Mel
Frequency of use:Daily
good for 9 month, main unit is not working now. No sound.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 9, 2020
Hello avaz,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent Wireless Door Chime with Receiver. Our support team can begin troubleshooting your unit to move forward with a warranty claim. We offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
We hope to address your concerns within the near future to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent Wireless Door Chime with Receiver. Our support team can begin troubleshooting your unit to move forward with a warranty claim. We offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
We hope to address your concerns within the near future to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Shame the electronics simply do not work!,
on March 27, 2023
Posted by: Lars
If you enjoy the terror of being randomly woken in the middle of the night wondering what awful event causes someone to call at such an ungodly hour or you want to be disappointed that that much anticipated parcel has finally arrived then this is a must buy product. If on the other hand you expect what a door bell usually does, ie chime when some actually presses the button at the door then you will be sadly disappointed. Oh……, I almost forgot to mention that unlike the instructions advise your chime selection ( we chose ‘ding dong classic) is but a fleeting choice before the product decided you have had enough of the choice and randomly chooses something else. The designers must have worked very hard to develop such a product. I would strongly suggest advertising and instructions which more accurately describe the functions of this device.
Response from swann.comBy lv, Customer Support , March 28, 2023
Hello Lars,
We are sorry to hear about your most recent experience with your system. Based on the information you provided we suggest you contact our support team and ask to speak to an L2 technician who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please note, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to hear about your most recent experience with your system. Based on the information you provided we suggest you contact our support team and ask to speak to an L2 technician who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please note, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
The doorbell is excellent -
on November 5, 2018
Posted by: Guest
The doorbell is excellent - both in appearance and performance; it was easy to install and the short delivery time was much appreciated.
Written by a customer while visiting swann.com
Customer Rating
1
Stopped working
on February 3, 2017
Posted by: Flea3081
Purchased this not long ago and within the first 3 months one unit stopped working and then six months later the second unit stopped, I wouldn't buy this again
Written by a customer while visiting swann.com
Customer Rating
1
ghostly bells
on December 2, 2016
Posted by: Jabba
Had these fitted by a qualified electrician ,would only work on 1 ring main and not cross over to seperate ring main.then bell kept ringing when neighbour opened her car door.took them out chucked in bin.
Written by a customer while visiting swann.com