Customer reviews from usa.canon.com
Canon - MAXIFY MB5120 Wireless All-In-One Printer - Black
Average customer rating
4.1
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
33
4 Stars
19
3 Stars
7
2 Stars
1
1 Star
5
83%of customers recommend this product.
(
49 out of
59)
Customer Reviews for Canon - MAXIFY MB5120 Wireless All-In-One Printer - Black
Posted by: Bex0812
from Columbia, MO
Verified Purchase:Yes
One continuous issue after another just trying to get it to print wirelessly from either my phone or pc even after running the setup. Too many apps out there in the App Store and they aren’t working for setup, AirPrint not detecting it on the network, after running setup the pc still not detecting it as a printer... Ridiculously non-intuitive when already connected to the network. Wasting hours of productivity to troubleshoot. Would like to be contacted regarding specific solutions. I bought this due to high ratings and expectations have been unable to use it at all. Super inconvenient. Instructions in box and articles online are missing vital information and not at all helpful. Detailed for hardware setup but FAILED beyond that. Did not keep up with technology.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
4
Potential for a 5-Star Printer
on June 9, 2020
Posted by: MoMaz
from Peachtree Corners, GA
The Canon MB5120 has the potential to be a 5-Star rated printer based on quality of print (very crisp for an inkjet), the flexibility (paper size, media tye, duplex printing and scanning), long lasting ink., and speed. However, 2 major deficiencies exist, thus lowering my rating to 3-Stars: (1). The installation can be challenging. I consider myself an expert in IT/ADP and I still had to find a manual "work-around" Canon's "auto WiFi" feature to enable the printer to register on my home WiFi network. A novice or beginner will simply get frustrated. (2). There is no way that I have found to get the Canon MB5120 to print in DRAFT mode on a MAC (OS 10.14.x). This is a simple printer driver programming issue can and should easily be able to be fixed or accomodated. Not being able to print in DRAFT mode uses a lot more ink.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Posted by: HelpfulT
from Los Angeles
Verified Purchase:Yes
This hardy color all-in-one device is great. It's designed for home use, fitting into a corner easily or on top of a desk (check dimensions!!). It's also easy to set this up. Like many folks working from home due to the pandemic, if you are supported by your company's IT, they can do most of the set up remotely, and I only had to remove it from the packaging and plug it in. The device is customizable, for instance you can set it to power on and off automatically. It's also a COLOR printer, copier and scanner (and fax) with very good quality. And the cost per page to print from the cartridges is on the cost effective side. Canon is also well-known brand with a reputation for good customer service. You won't be disappointed with this machine. I have had mine now for 6 months now and no issues yet!
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
3
Still waiting for 21st century software & drivers
on June 24, 2020
Posted by: jkljlkl
Verified Purchase:Yes
Outdated software that's difficult to use. I expected a whole lot more, and am very disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
3
Nothing mind blowing
on August 16, 2016
Posted by: Jenn5191
from Dallas, TX, United States
I should mention that I was sent a free sample to use for this review & am having trouble with the paper tray. paper is getting jammed & I can not get the error message to go away after removing the paper. I'm pretty tech savy but this is just annoying to fix
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
4
Solid, if quirky, small office printer
on September 10, 2016
Posted by: Erin B
from Lowell, MA
I was excited and glad for the opportunity to try out this printer risk-free and have a chance to review it. On the whole, the printer is solid and has a lot going for it. However, it is not without its shortcomings. It has all the functions a small business or a heavy personal user may need. Being able to print from a mobile device was a primary draw at the outset. Likewise, the unique ink cartridges that would last longer than the smaller models in previous printers that I have owned were very appealing.
PROS
- Setup is fairly straightforward and quick on the hardware end. I had it out of the box and all functions in use right away.
- The print quality is great for an inkjet printer. Documents look crisp and professional.
- Scans come through fast and clean.
- The flexibility of being able to print from mobile devices was a good but not great asset; wireless printing in general is of course a big plus.
- The adjustable paper tray was an interesting bonus for a tabletop printer.
- Setup is fairly straightforward and quick on the hardware end. I had it out of the box and all functions in use right away.
- The print quality is great for an inkjet printer. Documents look crisp and professional.
- Scans come through fast and clean.
- The flexibility of being able to print from mobile devices was a good but not great asset; wireless printing in general is of course a big plus.
- The adjustable paper tray was an interesting bonus for a tabletop printer.
CONS
- The mobile device printing could use some work. It was disappointing to have this be a big draw and have it be as slow to print and confusing to set up as it was.
- Photo printing was not as good as I had hoped for. It was vibrant but not as crisp as I expected from the product, especially given how slow the pages are to print.
- The adjustable paper tray was a neat asset but it killed the sleek aesthetic and the sturdy footprint of the printer. I found myself wondering if I had installed it incorrectly because it looked so out of place.
- The mobile device printing could use some work. It was disappointing to have this be a big draw and have it be as slow to print and confusing to set up as it was.
- Photo printing was not as good as I had hoped for. It was vibrant but not as crisp as I expected from the product, especially given how slow the pages are to print.
- The adjustable paper tray was a neat asset but it killed the sleek aesthetic and the sturdy footprint of the printer. I found myself wondering if I had installed it incorrectly because it looked so out of place.
As I said earlier, on the whole, the printer does what it says it does and does so mostly well. Aside from the notable disappointment in print speed, it is pretty decent. I give it a B+ with the raise of an eyebrow on the pricetag.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
1
Not the best cannon product for home use only
on August 11, 2023
Posted by: Milton39
from Danville VT
printer worked great untill code 5207 support said can't change ink unless tank is empty. also this is a hard drive error code, they can't help. i could have it repaired maybe but they have no one in this area that works on cannon. cannon is not the excellent brand name it use to be. quiality is poor. this is the second mb 5120 I've had in the last four years. not buying this again.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
5
Maxify MB5120 - Great for Office and Everyday Use!
on October 10, 2016
Posted by: eramos1
from New York, NY
I received a free Canon Printer - MAXIFY MB5120 to review. The set up was fairly easy. The app is easy to download and the instructions are simple. I was able to print from my Mac and Iphone through bother wired and wireless connection. The color quality is amazing! The scanning was okay, it works better with a computer or laptop rather than a phone. I think this is a great product to use, especially in a office setting. You are able to print and copy large quantities of documents and the color/image quality is amazing. The scanning feature can be improved for more accessibility with mobile phones and tablets but works well with computers and laptops. This products does meat my expectations and I would recommend it to my friends and family who own their own businesses. I think this is a great product and am excited to continue using it daily!
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com