Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. 10-Cycle High Efficiency Front-Loading Washer
Average customer rating
4.2
(454 Reviews)
Rating breakdown 454 reviews
5 Stars
291
4 Stars
77
3 Stars
26
2 Stars
20
1 Star
40
82%of customers recommend this product.
(
355 out of
431)
Customer Reviews for GE - 4.5 Cu. Ft. 10-Cycle High Efficiency Front-Loading Washer
Customer Rating
1
Door hinge continually breaks
on October 26, 2023
Posted by: thegfd42
I’ve had this washer for about 4-5 years. I already had to replace the door once, and now it’s breaking again! The hinge on the door is awful - so weak. I even tried propping it up on something while not in use, but the darn thing is breaking again. I feel like I will be going down a rabbit hole if I keep having to replace the door time and time again. I’m almost at the point where I’m gonna buy a new washing machine, and not one from GE.
Response from geappliances.comBy Sylvia, GE_Appliances, October 26, 2023
Hi,
We're sorry to hear about your washer's door breaking. Having this happen multiple times is concerning, and we'll make sure our quality team has your comments to improve future models.
We recommend scheduling service so one of our technicians can take a look at your washer. To do so, please call 1-800-432-2737.
Thank you for your patience and understanding.
-Sylvia@GEAppliances
We're sorry to hear about your washer's door breaking. Having this happen multiple times is concerning, and we'll make sure our quality team has your comments to improve future models.
We recommend scheduling service so one of our technicians can take a look at your washer. To do so, please call 1-800-432-2737.
Thank you for your patience and understanding.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
worked great, until it didn't
on October 28, 2023
Posted by: boymomSL
from Downers Grove, IL
Bought this washer 6 years ago. Has always worked well for a house with 2 boys (so.many.dirty.things.to.wash). Stopped mid-cycle, towels are soaked, door gasket shredding, filled up drain filter, small water leak. Replaced the gasket and two of the shocks, but looking like the "spider bracket" is the root of the problem. I'm pretty handy, but debating if i should sink more time and money into this machine or not. I would expect that a washer that retails for this much would last longer.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
2
Value
1
Response from geappliances.comBy GE Appliances, October 30, 2023
Hello,
Thank you so much for connecting. We appreciate the honest feedback regarding your washer and we're sorry to hear it's no longer operating properly. This is certainly not the experience we want for any of our consumers. Your comments are extremely important and will be considered by our product design team for review.
Best wishes, from your friends at GE Appliances. - Tierra@GEAppliances
Thank you so much for connecting. We appreciate the honest feedback regarding your washer and we're sorry to hear it's no longer operating properly. This is certainly not the experience we want for any of our consumers. Your comments are extremely important and will be considered by our product design team for review.
Best wishes, from your friends at GE Appliances. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Front load washer
on December 4, 2023
Posted by: Dt4321
Very poor quality washer. Often smells of wet water. The clothes do not get clean and the spin cycle is louder than a jet engine.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, December 12, 2023
Hello,
We're sorry to hear about the issues you've experienced with the washer.
If you have an odor coming from your front load washer, we recommend referring to the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820&_ga=2.3295864.958305912.1694098782-1100713441.1674245189
To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. Please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
We recommend referring to the link below for normal operating noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances.
-Charlie@GEAppliances
We're sorry to hear about the issues you've experienced with the washer.
If you have an odor coming from your front load washer, we recommend referring to the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22820&_ga=2.3295864.958305912.1694098782-1100713441.1674245189
To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. Please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
We recommend referring to the link below for normal operating noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Low quality components and does not get clothes cl
on August 20, 2024
Posted by: Jp2024
from Wy
Something goes wrong with it yearly and needs repair.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, August 21, 2024
We're sorry to hear that you are having issues with the washer. This is certainly not the experience we wish our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Written by a customer while visiting geappliances.com
Customer Rating
5
GE review
on January 12, 2025
Posted by: 12toni
Really good product!! Last long time!! Washes cloths great
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy
on March 24, 2025
Posted by: DoctorGar
from MD
Very noisey. Vibration was horrible during spin cycle. After 7 years the smell was bad and the drum went bad, Had to replace. The spin cycle was always loud from day 1.
Features
4
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, March 26, 2025
We're sorry to hear about your washer needing to be replaced. We will be passing your comments about the spin cycle over to our product team to review. This will help us look for improvements we can make for our models going forward. Thanks again for sharing.
Written by a customer while visiting geappliances.com