Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. 10-Cycle High Efficiency Front-Loading Washer
Average customer rating
4.2
(454 Reviews)
Rating breakdown 454 reviews
5 Stars
291
4 Stars
77
3 Stars
26
2 Stars
20
1 Star
40
82%of customers recommend this product.
(
355 out of
431)
Customer Reviews for GE - 4.5 Cu. Ft. 10-Cycle High Efficiency Front-Loading Washer
Customer Rating
3
Door Design Flaw
on January 8, 2022
Posted by: Hammer112CT
from Hartford CT
A few things about this washer, good and bad: First the good. It has a large capacity and is customizable to the wash I need. I am tall, and my clothes take a lot of room in the washer. My wash fits well. The negative aspects of this are continuing in the current models. First, the fill valves are cheap. They turn off very quickly and cause the pipes to hammer and bang. I had to install arrestors. The biggest issue is the glass design. I am sure it helps move clothes in the drum, but residue and lint gather at the bottom of it. This causes a pinch in the door gasket and a leak. It is an annoying issue. The final flaw, is that a lot of lint goes out on the dirty water discharge. I have a septic tank, and this link clogs my septic filter. I had a Bosch washer which was far superior. Maybe Haier will make things better.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 12, 2022
Hi, Thanks for sharing your review! It's great to hear you are enjoying the large capacity and customizable loads your washer offers. We can assure you we'll be taking your review and bringing the topics of fill valves, glass design and lint discharge with our design team for them to look into. Your feedback is a crucial aspect in allowing us to find areas we can make improvements on our appliances. We're wishing you the very best and want to thank you for bringing this to our attention. – Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Constant rebalancing
on May 2, 2022
Posted by: 20Gentian
from Hampton NH
The unit washed the first year like a charm. Since then it does constant rebalancing. It doesn't matter if it is a small or big load. A 1 hour load takes 1:30-2h. Tech and manual say up to 20 rebalancings are normal. Each rebalance adds 8 min to the cycle.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, May 4, 2022
Hi there, thank you so much for taking the time to reach out with this review. We can certainly understand how frustrating it would be to deal with constant pausing of the cycle, and we are so sorry for the inconvenience this has caused for you.
We do have a few troubleshooting steps to try that may help with this issue. These can be found at the top of page 21 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90542-2.pdf
If the above steps do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to reach out if there are any ways we can assist you in the future. -Elliot@GEA
We do have a few troubleshooting steps to try that may help with this issue. These can be found at the top of page 21 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90542-2.pdf
If the above steps do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to reach out if there are any ways we can assist you in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Barrel broke
on June 27, 2022
Posted by: Nothappymama444
from Visalia, ca
I bought a GE thinking that it was a solid company . I had a bosh washer before and lasted 11 years . I had this washer for a year and a half . And the barrel broke ??? It started leaking in the back come to find out the barrel had broken !! Of course it only had a 1 year warranty . So it wasn’t covered . Horrible . Will never buy GE again !!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, July 7, 2022
Hello, thanks for leaving a review. Having to repair your washer after a year and a half of ownership can be disappointing, and we're sorry to hear your barrel broke. This isn't the experience you deserve and we'd like to help. We'll have an agent contact you via email for more information on this issue, and we appreciate your patience during this frustrating time. Hope to hear from you soon. -Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Resilient worker
on August 19, 2022
Posted by: Anonymous
from UnionKY
This washer has been as dependable as Jesus! We’ve had it for 5 years inherited it from the previous owners of the house we’re in. It is reliable and trustworthy!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great washer has wonderful features
on October 6, 2022
Posted by: Chef Dryer
from Show Low, AZ
I love the washer it is very quiet. the longer is dryer than normal which makes the dryer work less. This make the units more efficient.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Failure in less than 5 years
on November 2, 2022
Posted by: Flypa
from Pennsylvania
Frustrated that washer broke down in less than 5 years of use with main rotor failure
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, November 4, 2022
Hi - We are deeply sorry to hear about the difficulty you are having with your GEA washer and apologize for your disappointment and inconvenience This is not the owner experience we want for you and understand your frustration. An email has been sent to you to gather additional information regarding your situation. We would appreciate a response at your earliest convenience.
Kind regards - Vikki@GEA
Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Total Loss
on March 30, 2023
Posted by: Tired old trooper
from Indiana. Land of taxes
Purchased matched pair for new home. Shortly after warranty expired Softener and bleach dispenser failed to dispense products. Several articles of clothing were ruined by bleach that should have been dispensed in white cycle appears to have been dispensed in following wash cycle (colored clothes). So we no longer add bleach or softener. THEN, knob that allows setting for cycles failed to allow changes (spins freely).
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 31, 2023
Hello,
We’re sorry to hear that you had so many issues with your washing machine. Laundry is a big part of life and having your washer suffer unexpected failures can be incredibly frustrating, especially if it ruins your clothes in the process. This is not something we want or expect from our products, and we take your feedback seriously. We have forwarded your experience over to our product team and we will work hard to ensure that issues such as this don’t occur in the future. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re sorry to hear that you had so many issues with your washing machine. Laundry is a big part of life and having your washer suffer unexpected failures can be incredibly frustrating, especially if it ruins your clothes in the process. This is not something we want or expect from our products, and we take your feedback seriously. We have forwarded your experience over to our product team and we will work hard to ensure that issues such as this don’t occur in the future. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
5 year and done
on May 11, 2023
Posted by: Stormy88
from Florida
Well this worked great until it didn’t. This will be the shortest amount of time ever for a new machine. I’ve owned multiple brand new machines. Just about 5 years and the rear bearing failed which would cost more than a new machine. I purchased a warranty but unfortunately I had my home being built and made the purchase before I even actually had them delivered and installed so my time passed for that. The repair too much Unless I tried to do it myself which just isn’t going to happen since the whole machine has to be taken apart :-( I feel like it should have lasted longer and I’ve seen many people with the same issue now.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 12, 2023
Hello,
We appreciate you taking the time to let us know about your experience.
For the best assistance with this, we definitely recommend scheduling the service appointment with our technicians. They would be able to come out and diagnose everything. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
We appreciate you taking the time to let us know about your experience.
For the best assistance with this, we definitely recommend scheduling the service appointment with our technicians. They would be able to come out and diagnose everything. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
Written by a customer while visiting geappliances.com