Customer reviews from manufacturer
Hotpoint - 6.2 Cu. Ft. Gas Dryer - White on White with Silver
Average customer rating
4.4
(842 Reviews)
Rating breakdown 842 reviews
5 Stars
528
4 Stars
190
3 Stars
58
2 Stars
27
1 Star
39
87%of customers recommend this product.
(
643 out of
735)
Customer Reviews for Hotpoint - 6.2 Cu. Ft. Gas Dryer - White on White with Silver
Customer Rating
2
Takes two cycles to dry no matter what cycle is is
on June 3, 2021
Posted by: RM12
from Long Beach, CA
So far it hasn’t completely dried my clothes in a complete cycle. I filled about half way and I’ve used cotton, time , etc., settings and I usually have to run two cycles. I’ve used two 80 minute cycles also. I’m hoping it works better. Was told a dyer just dries clothes you don’t need anything fancy. I’m thinking I should’ve stayed with the brand that was used for 45 years only have had to buy 2 in all these years.
No, I would not recommend this to a friend.
Response from manufacturerBy Eliza@GEA, GE Appliances, June 8, 2021
Hi there, thanks for connecting with us to share your experience! We truly appreciate you choosing this gas dryer for your home and are very sorry to hear that you are experiencing long cycle times. We can imagine that this would be disappointing experience for you, and we apologize for the time and trouble that this has caused. We would love to offer you some guidance in this!
We would encourage you to first refer to the helpful tips on long or inconsistent drying times within the troubleshooting guide on pages 9-10 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90550-3.PDF.
Drying times are impacted by the load size and selection, types of fabric, wetness of clothes, and exhaust conditions. You can find tips on improving your drying performance in this helpful support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058.
Your feedback is very valuable to us and we will be sure to share it with our design team for review. We sincerely hope that this information helps to improve your experience with your dryer and hope for the opportunity to serve and support you in the future. All the best! -Eliza@Hotpoint
We would encourage you to first refer to the helpful tips on long or inconsistent drying times within the troubleshooting guide on pages 9-10 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90550-3.PDF.
Drying times are impacted by the load size and selection, types of fabric, wetness of clothes, and exhaust conditions. You can find tips on improving your drying performance in this helpful support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058.
Your feedback is very valuable to us and we will be sure to share it with our design team for review. We sincerely hope that this information helps to improve your experience with your dryer and hope for the opportunity to serve and support you in the future. All the best! -Eliza@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Simple, but very effective
on June 2, 2021
Posted by: hw444
from Glendora, CA
Very happy with this purchase. Works perfectly and just as efficiently as the more expensive dryers.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Good dryer
on June 1, 2021
Posted by: Dale64
from Los angele
Got the dryer 2 months ago and it has been a good investment
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
4
Nice results for the money.
on June 1, 2021
Posted by: Rob S
from Inland Empire, Ca.
I was looking for a reasonably priced dryer that was capable of getting the job done. I got what I asked for.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Easy install-easy to use.
on June 1, 2021
Posted by: WBR9
from Tucson, AZ
This dryer has been perfect for me. Just a solid appliance that is nice to my clothes.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Good dryer
on June 1, 2021
Posted by: At home
from Michigan
I have had no problems with the drier, and it drys quick.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
15 days new and drum broke down
on June 1, 2021
Posted by: Ana54
from Azusa CA
I bought this dryer 15 days ago. And already giving me problems and broke down, frustrated
No, I would not recommend this to a friend.
Response from manufacturerBy Eliza@GEA, GE Appliances, June 3, 2021
Hi there, thank you for choosing this gas dryer for your home and reaching out to share your review and experience with us! We are very sorry to hear that you are having issues with your new dryer, as we know this would be very frustrating, and sincerely apologize for the disappointment. This certainly isn't the performance that we would expect or the experience that we would wish for you.
We would first recommend that you review the helpful troubleshooting guide on pages 10-12 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90550-3.PDF. If you attempt this troubleshooting and the issues persist, we encourage you to take advantage of your warranty coverage and schedule service with our qualified technicians to properly diagnose this for you. You can learn more about your warranty and service process on pages 11-12 of your manual.
We sincerely hope that this information offers you some peace of mind and would be grateful to serve and support you in this. We hope for the opportunity to improve your experience and restore your trust in us. All the best! -Eliza@Hotpoint
We would first recommend that you review the helpful troubleshooting guide on pages 10-12 of your Use and Care Manual, seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90550-3.PDF. If you attempt this troubleshooting and the issues persist, we encourage you to take advantage of your warranty coverage and schedule service with our qualified technicians to properly diagnose this for you. You can learn more about your warranty and service process on pages 11-12 of your manual.
We sincerely hope that this information offers you some peace of mind and would be grateful to serve and support you in this. We hope for the opportunity to improve your experience and restore your trust in us. All the best! -Eliza@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
4
Very pleased!
on June 1, 2021
Posted by: Mom1
from TX
Very happy with the performance of this dryer! The features for the price, great value. 1
I would recommend this to a friend!
Written by a customer while visiting manufacturer