Customer reviews from manufacturer
Hotpoint - 6.2 Cu. Ft. Gas Dryer - White on White with Silver
Average customer rating
4.4
(842 Reviews)
Rating breakdown 842 reviews
5 Stars
528
4 Stars
190
3 Stars
58
2 Stars
27
1 Star
39
87%of customers recommend this product.
(
643 out of
735)
Customer Reviews for Hotpoint - 6.2 Cu. Ft. Gas Dryer - White on White with Silver
Customer Rating
1
not happy
on November 30, 2021
Posted by: dryfus
from pittsburg
not happy with dryer, after 80 minutes close are still damp
No, I would not recommend this to a friend.
Response from manufacturerBy Guy@Haier, Haier, December 1, 2021
Hi there, we're very sorry to hear it's taking longer than expected for your clothes to dry. We know how annoying this would be and we're happy to help.
We first suggest checking out the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
If you continue to have issues, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is found useful and we're wishing you the best.
Guy@Haier
We first suggest checking out the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
If you continue to have issues, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is found useful and we're wishing you the best.
Guy@Haier
Written by a customer while visiting manufacturer
Customer Rating
3
meh
on November 25, 2021
Posted by: leep56
from CA
Doesn't dry fully on first cycle. Lint trap is poorly designed.
No, I would not recommend this to a friend.
Response from manufacturerBy Sarah@Hotpoint, Hotpoint_Appliances, November 30, 2021
Hello. We appreciate you taking the time to let us know of your concern – we truly hate to hear you’ve had an issue with the drying performance and a concern with the lint trap. We know issues like that may be inconvenient.
For the issue with clothes not getting fully dry with one cycle, you may want to check that nothing is obstructing the ducting, and check the circuit breaker or fuse to ensure power is reaching the dryer. We have additional troubleshooting tips for a drying issue in the manual. The troubleshooting section starts on page 9 and is linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90550-3.PDF .
Notice of your experience, as well as your dissatisfaction with the lint trap, will be sent to our Laundry Products Design team for review and future development. We do value your insight, as we want to make sure we’re aware of any possible issues. We hope this information helps, and are glad to assist with any other concerns or questions – best wishes! -Sarah@Hotpoint
For the issue with clothes not getting fully dry with one cycle, you may want to check that nothing is obstructing the ducting, and check the circuit breaker or fuse to ensure power is reaching the dryer. We have additional troubleshooting tips for a drying issue in the manual. The troubleshooting section starts on page 9 and is linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90550-3.PDF .
Notice of your experience, as well as your dissatisfaction with the lint trap, will be sent to our Laundry Products Design team for review and future development. We do value your insight, as we want to make sure we’re aware of any possible issues. We hope this information helps, and are glad to assist with any other concerns or questions – best wishes! -Sarah@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
2
just fair
on November 23, 2021
Posted by: sittin in the Loui
from MO
I bought this dryer a couple of months ago and it's just ok,. It does the jpob - no frills, no special features.
The cycle alert is pretty loud and there is no way to turni it down or off. There is no light inside the drum. This is a VERY basic model. If that's what you are looking for, this is the one for you.
The cycle alert is pretty loud and there is no way to turni it down or off. There is no light inside the drum. This is a VERY basic model. If that's what you are looking for, this is the one for you.
No, I would not recommend this to a friend.
Response from manufacturerBy Sarah@Hotpoint, Hotpoint_Appliances, November 30, 2021
Hi there, and thanks for submitting your feedback about this dryer. While we’re very glad to hear it’s been performing well for you and drying your clothes, we regret that you aren’t fully satisfied with the dryer.
This particular model was designed with simplicity and reliability in mind. We do apologize for any inconvenience associated with the volume of the alert and no light inside the drum – we value your insight, and will send your feedback to our Laundry Products Design team for future review and development. We always like to know our consumers’ thoughts on our models.
If you ever have any other concerns or questions, we are happy to offer assistance any time. We are confident this model will serve you well for a long time to come - thank you for choosing Hotpoint to be part of your household! -Sarah@Hotpoint
This particular model was designed with simplicity and reliability in mind. We do apologize for any inconvenience associated with the volume of the alert and no light inside the drum – we value your insight, and will send your feedback to our Laundry Products Design team for future review and development. We always like to know our consumers’ thoughts on our models.
If you ever have any other concerns or questions, we are happy to offer assistance any time. We are confident this model will serve you well for a long time to come - thank you for choosing Hotpoint to be part of your household! -Sarah@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Just what I wanted!
on November 22, 2021
Posted by: valdaub
from Philadelphia,PA
I bought thid dryer within the last month. I wanted something easy to use and does a good job and this fits the bill! I am very happy with it's performance.
I would recommend this to a friend!
Response from manufacturerBy Chris@Hotpoint, Hotpoint Appliances, December 21, 2021
We greatly really appreciate you taking the time to reach out to us about your dryer and are happy to have your feedback. We're so glad that you have been enjoying it. Please feel free to contact us any time with questions you may have as we are always here to help! -Chris@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Great for the price
on November 21, 2021
Posted by: Brigita825
from Akron, OH
This dryer does a great job. My clothes are dried well, do not feel too hot, and does its job efficiently.
I would recommend this to a friend!
Response from manufacturerBy Chris@Hotpoint, Hotpoint Appliances, December 21, 2021
We greatly really appreciate you taking the time to reach out to us about your dryer and are happy to have your feedback. We're so glad that you have been enjoying it. Please feel free to contact us any time with questions you may have as we are always here to help! -Chris@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
3
Badic service
on November 19, 2021
Posted by: Richdale
from Greenville MI
Provides good basic service and is fairly quiet.
Buzzer is really loud and annoying.
Buzzer is really loud and annoying.
Response from manufacturerBy Kelsey@Hotpoint, Hotpoint, November 23, 2021
Hello - Thanks so much for providing this review. We're glad that your washer is working well and that it's fairly quiet. This is wonderful to hear. We do apologize that the end-of-cycle signal is loud. We can see that this must be annoying and we understand your discouragement.
We will be sure to pass your comments along our to our laundry design team - they often take perspectives like yours into consideration when designing future models. We're very luck to have you in our Hotpoint Appliances family.
Additionally, we do want to mention that the buzzer/end-of-cycle signal can be disconnected by - and only by - a technician. Though, please note that this is not covered under the warranty.
We hope this information is insightful. Please let us know if you need anything moving forward - we're always happy to help. Be well, Kelsey@Hotpoint
We will be sure to pass your comments along our to our laundry design team - they often take perspectives like yours into consideration when designing future models. We're very luck to have you in our Hotpoint Appliances family.
Additionally, we do want to mention that the buzzer/end-of-cycle signal can be disconnected by - and only by - a technician. Though, please note that this is not covered under the warranty.
We hope this information is insightful. Please let us know if you need anything moving forward - we're always happy to help. Be well, Kelsey@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
1
Not Impressed
on November 17, 2021
Posted by: Weny
from Rockford IL
I bought this dryer when my other dryer quit. I,m not at all happy with it. It takes forever to dry clothes and never gets very hot. I have to dry really small loads of clothes one it takes about 2 hrs to dry. Would never buy again
No, I would not recommend this to a friend.
Response from manufacturerBy Kelsey@Hotpoint, Hotpoint, November 18, 2021
Hi there - We are so sorry that your drying takes so long to dry your clothes and doesn't seem to get very hot. This would be quite discouraging and we can understand your dissatisfaction.
There are several possible reasons why you're experiencing long drying times. It could be due to improper sorting, obstructed ducting, or that you're underloading the dryer (causing improper tumbling). Please review page 9 of the owner's manual for additional troubleshooting tips and solutions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90550-3.PDF.
When a dryer tumbles, but doesn't heat, it's possible that a fuse is blown or the circuit breaker is tripped. Your dryer may tumble if only one fuse is blown or one breaker tripped. There are more troubleshooting tips on page 9 of the owner's manual (linked above) that may come in handy.
We hope this helps. Please connect with us if you have any questions or concerns - we're always glad to assist. All the best, Kelsey@Hotpoint
There are several possible reasons why you're experiencing long drying times. It could be due to improper sorting, obstructed ducting, or that you're underloading the dryer (causing improper tumbling). Please review page 9 of the owner's manual for additional troubleshooting tips and solutions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90550-3.PDF.
When a dryer tumbles, but doesn't heat, it's possible that a fuse is blown or the circuit breaker is tripped. Your dryer may tumble if only one fuse is blown or one breaker tripped. There are more troubleshooting tips on page 9 of the owner's manual (linked above) that may come in handy.
We hope this helps. Please connect with us if you have any questions or concerns - we're always glad to assist. All the best, Kelsey@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Quiet, efficient operation with simple controls.
on November 16, 2021
Posted by: Barb V
from Escondido, CA
I have been using this dryer for several weeks and am completely satisfied with it.
I would recommend this to a friend!
Written by a customer while visiting manufacturer