Customer reviews from manufacturer
Hotpoint - 6.2 Cu. Ft. Gas Dryer - White on White with Silver
Average customer rating
4.4
(842 Reviews)
Rating breakdown 842 reviews
5 Stars
528
4 Stars
190
3 Stars
58
2 Stars
27
1 Star
39
87%of customers recommend this product.
(
643 out of
735)
Customer Reviews for Hotpoint - 6.2 Cu. Ft. Gas Dryer - White on White with Silver
Customer Rating
1
Not reliable
on January 21, 2022
Posted by: Wxyz99
from Las Vegas NV
Less than two months old and already broken. The drum won’t turn. Called for service and GE scheduled an appointment for a week later. The company called the day ahead and said, too busy and rescheduled for 1 week later. Service showed and doesn’t have parts needed to repair. Will call me when available. Days later, no call to reschedule. I am sad
No, I would not recommend this to a friend.
Response from manufacturerBy Sarah@Hotpoint, Hotpoint_Appliances, January 24, 2022
Hey there, and thanks for reporting this situation to us. We truly hate to hear you’re having an issue with the drum not turning – we know this would be an inconvenience, especially when the dryer is less than two months old and you’ve had some issues with service delays. This isn’t the great ownership experience we want for you.
We are confident the technician will be able to properly repair your dryer once the necessary part is available. We will certainly let our team know of the trouble you’ve had with delays for future review – your feedback is valued, as we always want to ensure we’re aware of any potential areas of concern. If you want to check to see if there are any updates, our Service Department is available at 1-800-432-2737 and would be happy to help.
We hope the issue with your drum is resolved soon, so you can enjoy the dryer without further inconvenience. If you have any other concerns or inquiries, we are always glad to offer assistance. -Sarah@Hotpoint
We are confident the technician will be able to properly repair your dryer once the necessary part is available. We will certainly let our team know of the trouble you’ve had with delays for future review – your feedback is valued, as we always want to ensure we’re aware of any potential areas of concern. If you want to check to see if there are any updates, our Service Department is available at 1-800-432-2737 and would be happy to help.
We hope the issue with your drum is resolved soon, so you can enjoy the dryer without further inconvenience. If you have any other concerns or inquiries, we are always glad to offer assistance. -Sarah@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
2
Door panel so cheap, hard to open and close
on January 22, 2022
Posted by: Anonymous
from CA
Cheap quality, I had owned Hotpoint before, the old unit much better than the one I got, this factory this quality control. Thanks
No, I would not recommend this to a friend.
Response from manufacturerBy Sarah@Hotpoint, Hotpoint_Appliances, January 24, 2022
Hello. We appreciate you submitting your feedback, though we truly hate to hear you aren’t satisfied with the quality of this dryer. We know any concerns over quality and the door being difficult to open and close would be frustrating, and we’d like to assist.
We strive to create quality appliances using durable, built-to-last materials. Our Laundry Products Design team will be informed of your concerns for future consideration; your insights are valued, as we always want to know about any consumer concerns.
Regarding the trouble you’re having with your door, we do have Installation Instructions available if those may be helpful: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16775-5.PDF . If necessary, our Service Department is also available at 1-800-432-2737; a technician would be glad to examine the dryer to determine if there is any issue with the door.
We appreciate you as a loyal Hotpoint consumer, and hope this information is helpful and the issue with the dryer’s door is resolved soon. If you have any other concerns or questions, we are glad to assist any time. -Sarah@Hotpoint
We strive to create quality appliances using durable, built-to-last materials. Our Laundry Products Design team will be informed of your concerns for future consideration; your insights are valued, as we always want to know about any consumer concerns.
Regarding the trouble you’re having with your door, we do have Installation Instructions available if those may be helpful: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-16775-5.PDF . If necessary, our Service Department is also available at 1-800-432-2737; a technician would be glad to examine the dryer to determine if there is any issue with the door.
We appreciate you as a loyal Hotpoint consumer, and hope this information is helpful and the issue with the dryer’s door is resolved soon. If you have any other concerns or questions, we are glad to assist any time. -Sarah@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
2
Not impressed
on January 23, 2022
Posted by: Stacey805
from Santa Barbara, CA
Just installed and used for the first time this weekend. Not happy so far. Takes loads much longer to dry than with my old machine. The end of cycle buzzer is ridiculously loud and there is no way to turn it off or even turn the volume down. Very sorry I bought it.
No, I would not recommend this to a friend.
Response from manufacturerBy Sarah@Hotpoint, Hotpoint_Appliances, January 25, 2022
Hi there, and thanks for letting us know of your experience with this dryer. We truly regret that you aren’t satisfied with your new dryer, and have issues with the time it takes to dry a load as well as the end-of-cycle signal. We know issues like those may be inconvenient to deal with, and we’d like to assist.
Regarding the issue you’ve had with the loads taking too long to dry, you may want to check to ensure the ducting isn’t obstructed or improperly installed, and check the fuses/circuit breakers to ensure enough power is reaching the unit. More detailed troubleshooting tips are available on page 9 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90550-3.PDF . We hope that information may help resolve this concern, but if necessary our Service Department is available at 1-800-432-2737 or online at https://www.hotpoint.com/appliance-support/; a technician would be glad to examine your dryer and help solve this.
At this time, the end-of-cycle signal can only be disconnected by a technician, which wouldn’t be covered under warranty. We regret any inconvenience you’ve experienced because of the signal and other dryer concerns, and will send your feedback to our Laundry Products Design team for future review and development. We value your insights. If you have any other inquiries or concerns, we are happy to offer assistance any time! -Sarah@Hotpoint
Regarding the issue you’ve had with the loads taking too long to dry, you may want to check to ensure the ducting isn’t obstructed or improperly installed, and check the fuses/circuit breakers to ensure enough power is reaching the unit. More detailed troubleshooting tips are available on page 9 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90550-3.PDF . We hope that information may help resolve this concern, but if necessary our Service Department is available at 1-800-432-2737 or online at https://www.hotpoint.com/appliance-support/; a technician would be glad to examine your dryer and help solve this.
At this time, the end-of-cycle signal can only be disconnected by a technician, which wouldn’t be covered under warranty. We regret any inconvenience you’ve experienced because of the signal and other dryer concerns, and will send your feedback to our Laundry Products Design team for future review and development. We value your insights. If you have any other inquiries or concerns, we are happy to offer assistance any time! -Sarah@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Great
on January 25, 2022
Posted by: Anonymous
from 10260 Santa Cruz Drive Rancho Cucamonga ca 91730
Bought this two months ago very happy with purchase
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
runs quiet.
on January 27, 2022
Posted by: Bob n Liz
from NJ
This was the only gas dryer that would fit through our basement door opening. That said we are very pleased so far with its operation. Large drum and opening. Does not over dry the clothes on sensor settings. Our only disappointment was that it took 3 months to be delivered.
Written by a customer while visiting manufacturer
Customer Rating
5
Great product!
on January 28, 2022
Posted by: Deb22
from Highland
Nice large drum. Easy to use. Heats up nicely. Works great!
I would recommend this to a friend!
Response from manufacturerBy Sylvia@Hotpoint, Hotpoint, February 25, 2022
Hi, we're so glad you like the dryer! It truly is a pleasure having you in the GEA family and we're pleased the performance of this model could exceed your expectations. Thanks for sharing! -Sylvia@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
works great
on January 29, 2022
Posted by: Meesha
I bought this appliance because of the name and dependability
I would recommend this to a friend!
Response from manufacturerBy Sylvia@Hotpoint, Hotpoint, February 22, 2022
Hi, and thanks for the review! We're glad you're enjoying this dryer and we'd like to welcome you to the Hotpoint family. It's a pleasure having your business and if any questions or concerns come up, please let us know. We'd be more than happy to help. Have a wonderful day! -Sylvia@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Great Value
on January 29, 2022
Posted by: dOHandFL
from Ohio
We purchased this dryer for our winter home. It isn’t fancy, but it gets the job done. I wish it had a couple more features like wrinkle release. The setting dial is a little confusing. For the price, this is an excellent dryer.
I would recommend this to a friend!
Response from manufacturerBy Sylvia@Hotpoint, Hotpoint, February 22, 2022
Hi, and thanks for the feedback! We're glad you're enjoying this dryer and it's so nice having you all in the Hotpoint family. Your suggestions for more features and an improved dial are important to us. We'll pass them along to our design team and we really appreciate you sharing them. Have a nice day! -Sylvia@Hotpoint
Written by a customer while visiting manufacturer