Customer Reviews for Hotpoint - 6.2 Cu. Ft. Gas Dryer - White on White with Silver
Customer Rating
1
stopped working after 5 uses!
on January 23, 2023
Posted by: HornG
from San Diego, CA
Bought this dryer and after 5 uses it stopped producing heat. Company said GE wont replace or refund our hard earned money. Said they have to service it. This is very disappointing. A NEW dryer should not stop working after 5 uses! AND GE won't replace it or refund our money. SHAME ON THEM!
No, I would not recommend this to a friend.
Response from manufacturerBy Haley@Haier, Haier, January 24, 2023
Hello there.
Thank you so much for providing us with a review on your dryer. Getting a new appliance should be an existing new time and we are very sorry that after only a few uses it is not working properly. This can cause such a huge disappointment and discouragement when buying new appliances.
We are happy to hear you have been able to take advantage of your warranty and we have confidence in our technicians to be able to fully service your dryer. Please feel free to keep in contact with us if you need anything at all. -Haley@Haier
Bought this dryer as a quick buy because it was needed so badly. It has proven to be a great dryer with just knobs and no fancy electronics. Very basic, but it is all I needed.
This dryer I have had one month. It takes between 160 and 240 minutes or more to dry 3 towels! I am contacting GE to send someone out to research the problem. The door sticks, and there is almost no lint going into the lint filter. Where is it going? It runs, but it doesn't dry.
No, I would not recommend this to a friend.
Response from manufacturerBy Krystal@Haier, GE_appliances, January 19, 2023
Hello. We hate to hear of the experience you having this issue with your dryer. We can understand how much of a headache this must be having to wait such a long time for your clothes to dry., and we apologize for the inconvenience. One of our agents will be reaching out to you via email to investigate this issue further. Please keep an eye out on that email and respond at your earliest convenience. We look forward to speaking with you! -Krystal@GEA
I bought this to replace my old dryer. It dries faster than the one I had. The only problem is the annoying end of cycle buzzer and no way to turn it off, otherwise 5 stars.