Customer reviews from manufacturer
Hotpoint - 3.8 Cu. Ft. 11-Cycle Top-Loading Washer
Average customer rating
3.8
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
89
4 Stars
48
3 Stars
19
2 Stars
9
1 Star
30
74%of customers recommend this product.
(
142 out of
192)
Customer Reviews for Hotpoint - 3.8 Cu. Ft. 11-Cycle Top-Loading Washer
Customer Rating
1
Don’t buy this product
on December 13, 2020
Posted by: Brian2015
from Beaver Falls, Pa
What a POC. I wish I would have purchased anything else. I will never buy another Hotpoint product for as long as I walk this earth.
No, I would not recommend this to a friend.
Response from manufacturerBy John@GEAppliances, GE Appliances, December 23, 2020
Hello Brian2015 - We're so sorry to hear your washer is not living up to its name. This situation can be disappointing and frustrating so we would like to help in any way we can. Please utilize our Contact Us page and let us know what kind of difficulties you are having so we can look into this. Hope to hear from you soon. Thanks!
Written by a customer while visiting manufacturer
Customer Rating
5
Great for the price
on January 11, 2021
Posted by: Shelly2116
Have had it 3 years and works great for my small family
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
3
Good basic washer.
on February 23, 2021
Posted by: Avman
from Floyd Va
I have had this washer for about 3 years now and it has held up very well. The only issue there is with it is that it will get off balance very easily, you must put all your heavy items in first and then the lighter ones.
I would recommend this to a friend!
Response from manufacturerBy Mike@Haier, Haier, February 24, 2021
Hello Avman,
Thank you so much for providing your feedback. We're happy to hear you still enjoy your washer after 3 years. We're terribly sorry to hear about the balancing. We can definitely understand your concern. Here is an article with details about the balance system. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17821
Please let us know if you need any assistance. We're always here to help. Mike@Haier
Thank you so much for providing your feedback. We're happy to hear you still enjoy your washer after 3 years. We're terribly sorry to hear about the balancing. We can definitely understand your concern. Here is an article with details about the balance system. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17821
Please let us know if you need any assistance. We're always here to help. Mike@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Had this thing 2 years …. Piece of Crap.
on July 7, 2021
Posted by: Bohh
from Richmond va
Water only goes up a half of tank. It stays unbalanced during the spin! It’s broken every year since I have had it.!
No, I would not recommend this to a friend.
Response from manufacturerBy Joyce@Hotpoint , Hotpoint_Appliances, July 8, 2021
Hello- We are so sorry to hear you've had this experience. All new washing machines manufactured today must meet Federal energy guidelines regarding the amount of water they can use. Take a look at page 15 in your manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000255.pdf
We recommend reaching out to GE Consumer Service if you haven't already to have a service take a look. Thank you! Joyce@Hotpoint
We recommend reaching out to GE Consumer Service if you haven't already to have a service take a look. Thank you! Joyce@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Workhorse
on August 3, 2021
Posted by: Mick0711
from Ohio
Just keeps on ticking exceeded expectations would buy again.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Broken more than it works
on October 30, 2021
Posted by: Badwasher22
from Georgia
We have only had this washer a couple of years. We have had to repair it several times. We’ve spent almost as much on repairs as we did on the washer and it is currently broken again.
No, I would not recommend this to a friend.
Response from manufacturerBy Chris@Hotpoint, Hotpoint Appliances, November 9, 2021
Hello, thank you for taking the time to reach out to us about this. We're sincerely sorry that your washer has had to be repaired multiple times and is currently in need of repair. We truly understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. In order for us to best assist you, please reach out to us on social media. We look forward to hearing back from you soon! -Chris@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
3
NOT SO GREAT
on December 20, 2021
Posted by: Jossuejoel
from Cidra,Puerto Rico
since I bought this washer.I had problems...Its never gets the amount of water that it needs
No, I would not recommend this to a friend.
Response from manufacturerBy Elliot@Hotpoint, Hotpoint Appliances, December 21, 2021
Hello, thank you for the review. We are disappointed to hear about your washer not filling as much as you would expect. It is understandable how frustrating it is to experience issues with a new washer. We wanted to let you know that this model is designed to use less water, but rest assured that your clothes will be cleaned just as well or better than previously. If you have any additional questions or comments, feel free to reach out to us via social media so that we can look into this further for you. -Elliot@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
2
Terrible balance issue to cancel spin
on December 26, 2021
Posted by: Ray2021
from Carencro la
Have to wash small loads on high water level to accommodate balance problems have to manually wring clothes and towels to lessen weight to maybe accept spin cycle
No, I would not recommend this to a friend.
Response from manufacturerBy Mikayla@Hotpoint, Hotpoint_Appliances, December 28, 2021
Hello - Thanks for the review. We're very sorry for the trouble you're having with your washer and that you're having to wring your clothes by hand. We can totally understand how much of a headache that must be and we sincerely apologize.
Lower than normal spin speed/wet cloths can be a result of oversudsing. Oversudsing from too much detergent may slow down the final spin cycle, causing a suds lock. The use of HE detergent will decrease the chance of suds lock; use HE detergent only and be sure to use the recommended measured amount.
Here is an article that provides troubleshooting tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23082
If the above doesn't resolve the issue, service may be needed. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! -Mikayla@Hotpoint
Lower than normal spin speed/wet cloths can be a result of oversudsing. Oversudsing from too much detergent may slow down the final spin cycle, causing a suds lock. The use of HE detergent will decrease the chance of suds lock; use HE detergent only and be sure to use the recommended measured amount.
Here is an article that provides troubleshooting tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23082
If the above doesn't resolve the issue, service may be needed. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! -Mikayla@Hotpoint
Written by a customer while visiting manufacturer