Customer reviews from defender-usa.com
Defender - Indoor/Outdoor Surveillance Camera - Gray
Average customer rating
4.6
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
48
4 Stars
13
3 Stars
0
2 Stars
2
1 Star
2
94%of customers recommend this product.
(
60 out of
64)
Customer Reviews for Defender - Indoor/Outdoor Surveillance Camera - Gray
Customer Rating
5
Very good picture and easy to set up and use
on September 27, 2019
Posted by: Scooterpete
from Monticello, Iowa
Length of ownership:3 months
I have bought this camera to add on to sytstem I have and everything so far that I have bought works great. Very simple system to use and love you do not need internet support. GREAT SYSTEM!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Good system for the price.
on November 3, 2019
Posted by: exyukon
from Claresholm Alberta
Gender:Male
Length of ownership:1 year or longer
This is finally the fourth camera for my system, I now have coverage on all four sides of my house. I found them very easy to install, and work even 100 ft. from the control unit,. Of course, they could have a little better range and sharpness, but for the price they make me feel a little more comfortable. At first we found the set-up very confusing (84 yrs old) but a very helpful lady on the phone set us straight. Now all we have to do is keep changing the card when full, and keep brushing the spider webs off the lenses.
I have wondered if a very good quality sim card might improve the image.Just a thought,
I have wondered if a very good quality sim card might improve the image.Just a thought,
I would recommend this to a friend!
Response from defender-usa.comBy Defender Support, November 20, 2019
Hello Alfred McNeil, and thank you for taking the time to review the Defender Phoenix wireless security system. We are glad to hear you are happy with the system. If you require any further assistance, please reach out to Defender via e-mail, phone or chat.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Awesome Features!
on November 3, 2019
Posted by: LETZ ROK
from Ontario, Canada
Gender:Female
Length of ownership:1 month
I bought this as an add on for my wired system because I needed the ease of moving the camera around and especially the sound feature. The sensitivity setting actually turns the monitor on for a few seconds if you don't want to hear beeping at night. The green light is annoying though so I put tape over it. Easy to find and retrieve files. Power outage stops recording...does not turn back on. Great portability. Buttons area little hard to read and wish it was more weather proof to put it further out in the yard...could mount it inside a bird house but sound may be compromised. This camera could also be used for someone that's confined to bed and just wants to hear and watch birds outside... overall I'm very happy with this product.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Support, November 20, 2019
Hello Marilyn Lonsbury. Thank you for taking the time to review the Phoenix security system. We are glad to hear you are overall happy with the system and its features. If you require any further assistance, please reach out to Defender via e-mail, phone or chat.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great picture in dimly lit barn
on December 14, 2019
Posted by: Geobiz
from Camera in Parker , Co.
Gender:Female
Length of ownership:1 year or longer
This is second camera we’ve purchased. First we bought the complete system, now adding more cameras. Setup in barn about 75 yards from house. No internet or cell phone available so this is perfect. Granddaughter has the monitor in her house and watched a lamb delivery in a snowstorm.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 14, 2019
Hello George, thanks for writing a review. We are always happy to hear how different people use our systems.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Amazing Picture
on December 19, 2019
Posted by: Lucky62
from Inland Empire PNW
Length of ownership:1 year or longer
I’ve had this system for about a year now. Recently added another camera and monitor, got both for cheaper than one camera. Dogs growl I go check the cameras first (the dogs go to the cameras first too) they are great, cameras and dogs!.. Set up was easy. I have one camera approximately 70 feet from the house on my shop and the monitor picked it up right away, they are kind of in site of each other. Great system. Let me know if you have these cameras on sale soon. Thanks. Have recommended them to several people.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 20, 2019
Thanks for writing a review Tracy. We are happy to see that the PhoenixM2 is working great for your needs. If you should require support please contact us by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Simple and easy to use!
on January 1, 2020
Posted by: Tdytly
from Port Orange Florida
Gender:Female
Length of ownership:1 year or longer
I bought this for my husband for Christmas. Super easy to install and use. Plan on adding more cameras! I tire quality is great!
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 2, 2020
Thank you for taking the time to review yourPhoenixM2 security system, Terri! We are so happy to see that you are enjoying your system! As our customers are our greatest ambassadors, we would greatly appreciate you sharing your Defender experience with your friends and family. Without customers like yourself, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Perfect camera units for my needs!
on January 15, 2020
Posted by: 1Eagle1
from Massena, New York
Gender:Male
Length of ownership:1 week
I recently purchased the PhoenixM2 security system. Immediately bought 2 additional cameras for the, "4 camera monitor" included with the first 2 cameras. These cameras cover all the areas required for my home. I'm getting alert notices at about a 40 to 60 foot range. Signal strength (at my max) is about 75 feet, able to receive through several buildings with a tin roof. What I find so nice about these units is being able to move the monitor to wherever I station myself, (ie. dining room, workshop, bedroom, etc.). No need to connect wifi, or use other devices that are more likely being used for other purposes. The 7 inch screen seems to be enough for viewing all 4 cameras. Took one star away as these cameras are very sensitive to motion alerts, (as well as positioning line of site), causing differences in false/positive alerts. Understandably, I am very close to a busy street which makes it almost impossible to traffic passing by, triggering an alert. Also the mounting screws suck! (I got much better screws at the local hardware store!). Overall, I am very happy with this purchase, and feel they are worth the price.
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, January 18, 2020
Hello Kevin Guilbert, and thank you for taking the time to review your Defender Phoenix wireless security system! We are so glad to hear you are happy with the system and its various features. Please reach out to our Customer Support Team via phone or chat for more information on how to change the motion sensitivity settings.
Written by a customer while visiting defender-usa.com
Customer Rating
1
Disappointing
on January 30, 2020
Posted by: RippedOff
from Little Rock, Arkansas
Gender:Male
Length of ownership:1 year or longer
I've had this for a little over a year now, and it seemed pretty good at first. But then I started noticing how delayed the picture was when comparing the traffic driving by, or someone walking up to the door. I've also seen much better 480 pictures than this, and it absolutely loves to randomly drop the signal and say the camera is "out of range". I wasn't aware that 15 feet would be outside of it's parameters, or I probably would have gone with a different system. Overall, it would make a pretty good spy toy for a 9 year old, but as for the adult world and it's intended purpose, not even close to worth what I paid for it.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, February 1, 2020
Hello Dennis, and thank you for taking the time to review your Defender Phoenix wireless security system. We are sorry to hear about your disappointment with the system. The signal dropping and the "out of range" message can be fixed by upgrading the firmware. You can do this upgrade by searching "Phoenix firmware" in the Support Center of our website (www.defender-usa.com.) Our Customer Support Team can be reached at 1-866-946-7828 and would gladly assist you if needed. Thank you again for your review as your feedback is important to us.
Written by a customer while visiting defender-usa.com