Customer reviews from sony.com
Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
373
4 Stars
70
3 Stars
22
2 Stars
15
1 Star
20
87%of customers recommend this product.
(
426 out of
487)
Customer Reviews for Sony - 100" Class - LED - Z9D Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: ArtistDavid
Gender:Male
Verified Purchase:Yes
We had our main smart TV go belly-up about a month ago. We did a short look on what TV's are available right now and were sold on the picture quality of the new XBR-49X900F Sony Smart TV. So far we like it. Pros: auto sensing for input levels, width and breadth of apps setup on the TV, good sound for our needs. Cons: The voice recognition takes you back to a global Sony search. I would like it to be able to fill search and password fields on voice recognition (like Apple TV.)
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 12, 2020
Hi ArtistDavid,
We are glad you love our X900F 4K HDR TV. We appreciate all of the feedback as it helps improve the product. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors. We appreciate the feedback regarding the voice search capabilities. We are always looking for ways to match our customers' needs and will take this feedback into consideration for future products.
Thank you for choosing Sony!
Erin
We are glad you love our X900F 4K HDR TV. We appreciate all of the feedback as it helps improve the product. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors. We appreciate the feedback regarding the voice search capabilities. We are always looking for ways to match our customers' needs and will take this feedback into consideration for future products.
Thank you for choosing Sony!
Erin
Written by a customer while visiting sony.com
Posted by: Rickthedancer
Gender:Male
Verified Purchase:Yes
It has all kinds of things that I had no idea a TV could do. It is great!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 10, 2020
Hi Rickthedancer, we glad you like our great TV. Thank you for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
PURCHASED THIS SONY XBR-55X900F ULTRA SMART LED TV AND ONE MONTH AFTER I HAD IT INSTALLED ON THE WALL IT HAS COMPLETELY QUIT, IT SHUT ITSELF OFF AND WILL NOT COME BACK ON.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 6, 2020
Hi, johnprouse59, We are sorry to hear about your experience with your TV. To isolate this power issue, you may follow the troubleshooting sets from this article: https://www.sony.com/electronics/support/articles/00153674.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Written by a customer while visiting sony.com
Posted by: James713
Gender:Male
Verified Purchase:Yes
The 900f is a technology marvel. Picture is bright and very natural. The best tv to get for the money. Hey! It's a SONY!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 30, 2020
Hi James713, We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. Thanks for sharing your feedback. -Sam
Written by a customer while visiting sony.com
Posted by: mikey27
Gender:Male
Verified Purchase:Yes
Worked great for 46.5 days. Turned off and will not restart. Attempted Sony restart and reset instructions in Sony owners manual. Also, attempted the same following the Sony website instructions. TV will not turn on. Had technician do circuit check, results: power to TV ok, but no power to the screen.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 30, 2020
Hi mikey27, We regret to hear about what happened. Please follow the troubleshooting steps on the link below to resolve this issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x900f/articles/00153674
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x900f/articles/00153674
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: Nookybear22
Gender:Male
Verified Purchase:Yes
We’ve had this tv for a while now and it’s still a pleasure turning it on! We had owned a Sony Bravia for 10 years before this, and it was still in perfect working order, but I felt we were missing out on having a high definition tv, so I researched for ages before buying this, and although this was slightly more expensive than the LG I was also interested in I decided that the reliability of our old Sony counted for a lot.
I’ve nothing bad to say about it, it was straight forward to set up and as I said before, the picture quality is great and the apps it comes with are excellent.
I’ve nothing bad to say about it, it was straight forward to set up and as I said before, the picture quality is great and the apps it comes with are excellent.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 27, 2020
Hi, Nookybear22, We are glad to hear that you like your new Bravia TV, especially its picture quality and the apps. You still chose the right brand! Thank you for trusting Sony! -Vincent
Written by a customer while visiting sony.com
Customer Rating
5
So far I am very happy with my Sony TV after 1 day
on March 26, 2020
Posted by: Dale75
Gender:Male
Verified Purchase:Yes
So far I am very happy with my Sony tv after one day
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 27, 2020
Hi, Dale75, We are glad that you are very happy with your new Bravia TV. Thank you for choosing Sony! Enjoy! -VIncent
Written by a customer while visiting sony.com
Posted by: Heide Hilde
Gender:Female
Verified Purchase:Yes
I bought the Sony 900F and couldn’t be happier. Great picture and able to stream shows from the BBC with great clarity!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 23, 2020
Hi Heide, Awesome! We're delighted to hear you're enjoying the picture quality of your X900F TV. Thank you for choosing Sony. -Sam
Written by a customer while visiting sony.com